Atuorah Ijeoma marycynthia

Atuorah Ijeoma marycynthia

About

Detail

Experienced Customer Service Professional | Enhancing Client Satisfaction Through Empathy, Efficiency & Advanced CRM Solutions
FCT, Nigeria
Contact Atuorah regarding: 
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Full-time jobs
Starting at USD1k/month
Flexible work
Starting at USD10/hour
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Internships
Starting at USD400/month
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Finding candidates
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Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Customer Support Executive
    Globacom Communications Ltd
    May 2022 - Current (4 years 3 months)
    As a Customer Support Executive, I delivered multi-channel customer support through phone, email, and chat, resolving inquiries quickly and courteously. I utilized CRM tools, including Salesforce and Zoho CRM, to log and manage interactions, which improved resolution time by 20%. My role involved troubleshooting service issues and escalating complex cases to technical teams, effectively reducing turnaround time by 30%. I consistently achieved a 97% first-contact resolution rate and maintained a 90% customer satisfaction score. Additionally, I leveraged my sales skills by upselling products and services during customer interactions, enhancing overall customer engagement and contributing to the company's revenue growth.
  • M
    Customer Care Representative
    Matilda Rozi Group of Companies
    Feb 2020 - Dec 2021 (1 year 11 months)
    As a Customer Care Representative, I responded to customer inquiries, complaints, and service requests with empathy and accuracy, ensuring a positive experience for every client. I maintained detailed customer records and followed up diligently to guarantee full issue resolution. Additionally, I supported marketing and operations teams by providing valuable customer insights that enhanced service delivery. My efforts contributed to improved customer satisfaction scores through personalized service and proactive communication. While my primary focus was on customer service, I also leveraged my understanding of sales principles to identify opportunities for upselling and cross-selling, thereby enhancing customer relationships and driving over
  • S
    Customer Care Representative
    Stanel Group
    Jun 2017 - Aug 2018 (1 year 3 months)
    As a Customer Care Representative, I effectively handled customer inquiries and complaints, achieving an impressive 98% satisfaction rate. I collaborated with various departments to reduce service delays and enhance operational efficiency, ensuring a seamless customer experience. In addition to processing customer orders, I provided personalized guidance to improve user experience. While my primary focus was on customer service, I also engaged in pricing discussions related to products readily available for purchase, which helped me understand market dynamics and customer expectations better. This experience enriched my customer insights and contributed to my ability to resolve conflicts and enhance customer satisfaction through effective c
Education verified_user 0% verified
  • National Open University of Nigeria
    M.Sc. Public
    National Open University of Nigeria
    Jan 2024 - Jan 2025 (1 year 1 month)
  • Nnamdi Azikiwe University
    B.Sc.
    Nnamdi Azikiwe University
    Jan 2015 - Jan 2019 (4 years 1 month)