Athar Elzayat
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Cairo Governorate, Egypt
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Résumé
Jobs
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23% verified
- CCustomer Support Agent verified_user Verified experienceAug 2024 - Apr 2025 (9 months)As a Customer Support Agent, I was responsible for resolving clients' stock-related complaints and inquiries through chats and emails. Additionally, I handled communications on social media platforms, including Messenger and Telegram, and engaged with customers by addressing comments on our social media posts, which enhanced our overall customer interaction and support experience.
- ECUSTOMER SUPPORT ANALYSTELEVATE-PAY (TEMP PROJECT)Apr 2024 - Jul 2024 (4 months)• Resolved client complaints through various channels, including chat, email, calls, and social media, ensuring a high level of customer satisfaction. • Handled inquiries related to technical difficulties with payments, collaborating with relevant partners to provide timely solutions. • Utilized Google Workspace to track customer profiles and enhance their experience by promoting additional features across all service channels. • Engaged in sales activities by encouraging clients to explore and utilize more features, thereby increasing overall service adoption and customer engagement.
- PPARTNER SUPPORT ADVISOR verified_user Verified experiencePROPERTY FINDER B2BJul 2023 - Jan 2024 (7 months)• Resolved client complaints through chat, email, and phone calls, ensuring a high level of customer satisfaction. • Handled inquiries related to technical difficulties clients faced with their CRMs, providing effective solutions in a timely manner. Additionally, utilized Google Sheets to track client progress, ensuring transparency and accessibility of information for the entire team, which enhanced our collaborative efforts in addressing client needs. Furthermore, engaged in social media communications by assisting clients with their advertising strategies on social platforms, helping them attract a larger customer base, and occasionally managing our own social media pages to promote client success stories.
- CEXPORT COORDINATORCLEOPATRA STONES FOR MARBLE AND GRANITE (MAADI– CAIRO)Jan 2022 - Jan 2023 (1 year 1 month)• Handling clients' requests via emails, checking the status of the order with our factory with all the order's details. • Creating PIs, invoices, shipment documents, and so on. • Utilized CRM (Customer Relationship Management) software to effectively track orders and their updates, ensuring timely communication and enhanced client satisfaction throughout the export process. • Additionally, I managed incoming client calls to address further actions on their orders, which contributed to maintaining strong client relationships and ensuring a seamless export experience.
- TENGLISH RECRUITERTELEPERFORMANCE EGYPT (MOHANDSEEN– CARIO)Aug 2020 - Aug 2021 (1 year 1 month)• Screening and assisting candidates in finding suitable accounts that match their language level and work preferences, including timings, locations, and work conditions. Additionally, I provided virtual assistance by managing my own tasks while supporting colleagues and upper management throughout various processes, ensuring smooth communication and collaboration within the team.
- FFREELANCE ENGLISH RECRUITERFREELANCE (REMOTE–Aug 2018 - Aug 2019 (1 year 1 month)• Screened and assisted candidates in finding suitable job opportunities that matched their language proficiency and work preferences while managing other responsibilities. • Collaborated with The Hiring Date and other companies, including Concentrix, Teleperformance, and Vodafone, to fulfill recruitment needs. • Utilized Google Sheets to effectively manage applicant information and keep candidates updated throughout the recruitment process, ensuring a smooth and organized workflow.
- RCUSTOMER SERVICE REPRESENTATIVERAYA CONTACT CAREERS(RCC)(OCTOBER– CAIRO)Jul 2018 - Aug 2020 (2 years 2 months)• Resolved customer complaints via phone, email, mail, or social media for two different accounts, ensuring high levels of customer satisfaction and effective issue resolution. • Accumulated a year and a half of experience as a technical support agent for Micron, followed by six months with Chalhoub Group, where I developed strong problem-solving skills and product knowledge. • Additionally, engaged with EHR (Electronic Health Record) concepts while studying health care related to beauty products at Chalhoub, informing clients about potential hazards and necessary precautions, thereby enhancing customer trust and safety awareness. • Utilized sales skills to promote various products, including suitable RAMs and SSDs, tailored to customers
- VCUSTOMER SERVICE REPRESENTATIVEVODAFONE IRELAND BUSINESS B2B (MAADI– CAIRO)May 2017 - Jun 2018 (1 year 2 months)• Handled customers' technical and billing inquiries requests via calls. • Drove sales through engaging with customers and sharing product knowledge. • Supported Quality Assurance for 3 months on loan by the end of the year. Additionally, managed chat support for customer inquiries via email, ensuring that all necessary documentation, such as photos for further investigation, was collected to enhance the resolution process and improve customer satisfaction.
- (SECRETARY, MODEL OF AMERICAN PRESIDENCY (MAP)(CAIRO UNIVERSITY-Sep 2016 - Jun 2017 (10 months)- Volunteered for a school year in MAP, a student activity mimicking the American presidency, serving as a secretariat and guiding fellow students through the process. - Prepared and discussed session content collaboratively, ensuring a comprehensive understanding of the material. - Conducted English interviews to facilitate student participation in the program. - Utilized Google Sheets to manage and track student information effectively, enhancing our organizational capabilities and ensuring smooth communication within the team.
Education
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0% verified
BACHELOR'S DEGREEHelwan UniversitySep 2016 - Jan 2020 (3 years 5 months)