Astrid Elaine Menendez Rosales

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Patient Advocate

Thrivelab.

Apr 2024 - Jul 2025 (1 year 4 months)

Provided personalized support to hormone therapy and weight loss patients, including compounded semaglutide dosing and guidance on proper administration. Answered program questions, prescription concerns, and handled appointment scheduling. Encouraged patients to connect with nutritionists and maintain healthy habits to support their wellness journey. Managed billing, medical records, and insurance information using Zoho CRM and Zoho Books, ensuring organized workflows and HIPAA compliance. Helped patients navigate care options with clear information and strong advocacy to create a smooth, supportive experience. Additionally, my experience in this role enhanced my skills relevant to call center management and remote work, as I effectively m

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Medical Malpractice Intake Specialist

Morgan and Morgan

May 2022 - Mar 2024 (1 year 11 months)

Served as lead intake agent, gathering medical records to support legal cases. Acted as a key link between clients, attorneys, and healthcare providers to keep cases moving with the Salesforce platform, all while ensuring clear communication and client support. Additionally, my experience at Morgan & Morgan involved remote work as a Medical Malpractice Intake Specialist, where I managed a high volume of inbound and outbound calls using RingCentral to collect detailed medical information for birth injury, dental, and malpractice cases. I utilized Zoom, Teams, and other platforms daily to maintain communication with supervisors and RTOs, while also leading workflow support for fellow agents to ensure they comprehended each step of the intake

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Call center Agent

AT&T

Jan 2022 - Apr 2022 (4 months)

As a Call Center Agent, I provided customers with technical support for their communication services in a temporary role. My responsibilities included troubleshooting issues and ensuring customer satisfaction through effective communication. Additionally, I operated in a fully remote capacity, utilizing Zoom and Microsoft Teams for team meetings, supervisor check-ins, and ongoing training sessions. This experience not only enhanced my technical support skills but also allowed me to develop strong virtual communication and collaboration abilities while managing my responsibilities in a remote environment.

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Primary care Physician.

El Salvador Ministry of Health

Jan 2020 - Dec 2021 (2 years)

This was a rotating position in my social service year for my doctorate degree, where I provided primary care, emergency care, maternal health services, elderly care, and chronic disease treatment. I also supported the COVID-19 response, including treatment of respiratory conditions and serving as a vaccination coordinator. Additionally, I utilized customer service skills to deliver patient-centered care, employing active listening, clear communication, and empathy to ensure that patients felt supported and understood. I addressed concerns, explained treatment plans, and followed up with patients, all of which contributed to the overall quality of care in a healthcare setting.

Astrid Elaine Menendez Rosales

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