Call Center Executive - Patient Coordinator
BPO Andina – 1st Pain Specialists
Feb 2025 - Current (1 year 4 months)
Contact patients referred by injury law firms for medical evaluations and assist with scheduling their appointments. Interpret calls between patients and healthcare providers, ensuring accurate communication in both English and Spanish. Manage documentation, update patient records, and ensure all required information is complete before each appointment. Provide empathetic and professional support to patients through phone and virtual platforms. Follow up on pending cases to ensure continuity of care and compliance with medical requirements. Collaborate closely with the medical coordination team to optimize the patient experience and improve operational flow. Consistently achieved over 80% conversion rate, exceeding performance metrics throu
