Aslhey Astrid Pinzon Ruiz

Aslhey Astrid Pinzon Ruiz

About

Detail

Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Teleperformance
    Call Center Representative
    Teleperformance
    Sep 2023 - Aug 2025 (2 years)
    Facilitate player refund requests and handle general account inquiries. Handled difficult cases and helped new agents with complex cases and provided support to them most of the time while handling my own cases.
  • O
    Call Center Representative
    One Link BPO,
    Jul 2021 - Aug 2023 (2 years 2 months)
    Facilitated customer queries via chat for a leading finance application. Helped agents with full time support with complex cases and helped them understand how the process for every case works. Conducted training sessions for new support agents for about 1 year, created slides and training meetings to help them understand how the company and the support tasks works.
  • F
    Call Center Representative
    FOUNDEVER,
    Dec 2018 - Jun 2021 (2 years 7 months)
    • Facilitated driver support through chat and email on a leading service. • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. • Reduced average chat/email handling time, ensuring prompt service to customers while maintaining quality interactions.
Education verified_user 0% verified
  • I
    High School Diploma
    I.E.D Floridablanca
    Jan 2012 - Jan 2016 (4 years 1 month)