A
Ashley Amante
About
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Michigan, United States
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work
Full-time jobs
Starting at
USD29.6/hour
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Résumé
Jobs
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- DSenior AssociateDraftKingsMar 2022 - Jul 2025 (3 years 5 months)• Oversee sitewide issues in real time, proactively identifying and alerting the appropriate teams, and striving to resolve all sitewide issues in a timely fashion. • Communicating with our nationwide team to provide regular updates on emerging issues, particularly those anticipated to generate higher volumes, and promptly inform the team of issue resolutions or ongoing progress. • Lead and support fellow associates, serving as the go-to resource when assistance is needed. • Provide exceptional customer service and personalized support to players through Zendesk and ServiceNow via email and live chat, ensuring prompt and efficient resolution of inquiries and issues. • Contribute to internal initiatives aimed at improving customer servi
- GSportsbook WriterGun Lake CasinoJan 2021 - Jan 2022 (1 year 1 month)• Effectively managed and executed sports betting activities, including writing and placing bets for players, ensuring accuracy and compliance with gaming regulations. • Demonstrated meticulous attention to detail in complying with Title 31 requirements, contributing to the casino's commitment to regulatory compliance and financial integrity. • Provided exceptional customer service by addressing player inquiries, resolving issues, and enhancing the overall player experience. • Earned a strong reputation among regular players who frequently requested assistance, reflecting exceptional service skills and a dedication to customer satisfaction. • Additionally, offered technical support to players, guiding them through the use of our mob
- CAssistant ManagerCelebration Cinema by Studio CJan 2016 - Jan 2021 (5 years 1 month)• Collaborated with fellow management staff to ensure smooth operations in the busiest theaters in the state, accommodating daily foot traffic ranging from 3,000 to 10,000 visitors. • Took a leadership role in maintaining operational order, providing direction to employees who relied on my guidance to uphold proper operations. • Demonstrated strong conflict resolution skills, effectively de-escalating situations involving both employees and guests, contributing to a harmonious and guest-friendly environment. • Managed nightly cash balancing and paperwork, ensuring accuracy, and promptly delivering financial reports to the accounting team. • Oversaw donation requests from non-profits, charities, and guests, responsible for approving or
Education
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BachelorsGrand Valley State UniversitySep 2017 - Sep 2019 (2 years 1 month)- AssociatesGrand Rapids Community CollegeSep 2013 - Jun 2016 (2 years 10 months)