Asher Rohail

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Lead Recruiter and Trainor

Silverlight Research Expert Network

Apr 2025 - Current (4 months)

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Research Analyst

Silverlight Research Expert Network

Sep 2024 - Current (11 months)

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Senior Sales Associate

ART Technologies

Apr 2024 - Current (1 year 4 months)

Key Account Manager

Abtach Ltd

Aug 2023 - Sep 2024 (1 year 2 months)

• Client Relationship Management: Managed key accounts and built strong, lasting relationships with major clients. • Sales Strategy: Developed and implemented strategies to achieve sales targets and drive growth. • Account Oversight: Monitored account performance, provided data-driven insights, and optimized account management. • Problem Solving: Resolved client issues and concerns efficiently to ensure satisfaction.

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Key Account Manager

ABTACH LTD.

Aug 2023 - Sep 2024 (1 year 2 months)

As a Key Account Manager, I was responsible for developing and maintaining strong relationships with key clients, ensuring their needs were met and exceeded. I collaborated closely with internal teams to deliver tailored solutions that aligned with client objectives, resulting in increased customer satisfaction and retention. Additionally, during the implementation of a new night-shift in our office, I took on the responsibility of managing customer chat support during those hours, ensuring that client inquiries were addressed promptly and effectively, which further enhanced our service delivery and responsiveness.

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Negotiation Officer

APPEDOLOGY PVT LTD

Dec 2022 - Oct 2023 (11 months)

• Client Interaction: Engaged with clients to understand their concerns and needs, providing clear and effective communication throughout the negotiation process. • Resolution Facilitation: Worked to achieve fair and efficient resolutions by analyzing claims, assessing the validity of disputes, and negotiating settlements that benefited both clients and the organization. • Complex Negotiations: Navigated complex cases involving multiple stakeholders, employing strategic negotiation techniques to resolve issues and ensure compliance with relevant regulations. • Documentation and Reporting: Maintained accurate records of negotiations and agreements, providing detailed reports and updates to senior management.

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C.S.R

Ibex

Apr 2022 - Aug 2022 (5 months)

• Customer Interaction: Provided support to Walmart customers regarding financial inquiries and issues, ensuring a high level of service. • Issue Resolution: Addressed and resolved customer problems efficiently, utilizing problem-solving skills to provide effective solutions. • Account Management: Managed customer accounts, handling transactions, and assisting with account-related questions. • Feedback Handling: Collected and processed customer feedback to improve service quality and customer satisfaction. Additionally, leveraged chat support experience gained as a Customer Support Representative at I.bex for Walmart and Foodpanda, where I efficiently managed up to four simultaneous chats to resolve customer queries, enhancing overall

Content Writer

Fiverr

May 2019 - Aug 2021 (2 years 4 months)

Asher Rohail

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