Asael Soto Nava Customer service agent

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Lawyer Assistant

Honest Immigration

Apr 2026 - Jul 2026 (4 months)

• Assisted attorneys with the preparation, review, and organization of immigration case files, ensuring supporting documentation was complete, accurate, and properly maintained. • Communicated with clients in English and Spanish to schedule appointments, collect required documentation, and provide professional case updates. • Prepared legal forms, affidavits, declarations, and correspondence while maintaining confidentiality and attention to detail. • Managed case deadlines, electronic and physical records, calendars, and follow-up activities to support timely case processing. • Coordinated meetings and responded to client inquiries while supporting communication between clients, attorneys, and relevant government agencies.

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Acquisition Specialist / Cold Caller

Next Door Property Capital LLC.

Jan 2026 - Apr 2026 (4 months)

• Qualified prospective property sellers by identifying selling motivations, assessing property conditions, and documenting actionable information for the disposition team. • Executed high-volume outbound calling campaigns through autodialer systems, consistently completing 1,200+ calls per day to maximize lead outreach and contact opportunities. • Coordinated property inspections and appointments with homeowners while gathering property condition information to support acquisition decisions. • Served as a primary point of contact for sellers, building rapport, addressing objections, and negotiating solutions aligned with seller needs and company objectives. • Monitored phone number health and registration status to maintain reliable lead c

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Acquisition Specialist

EZ Property Buyers

Jan 2025 - Jul 2025 (7 months)

• Contacted and qualified 200+ leads daily through single-line and triple-line dialers, maximizing outreach and opportunities for property acquisitions. • Built and managed a pipeline of prospective sellers through consistent phone, email, and text follow-ups, maintaining timely communication throughout the acquisition process. • Scheduled and conducted property appointments while evaluating single-family homes, vacant lots, and mobile homes based on property characteristics and seller needs. • Applied objection-handling, negotiation, and lead-conversion techniques acquired through Tiffany High's Results-Driven Acquisition Training and three-month one-on-one coaching program. • Collaborated with sellers, team members, and third parties to r

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VIP Concierge Agent

Arrivia México

Aug 2021 - May 2024 (2 years 10 months)

• Coordinated golf and travel arrangements for VIP members by contacting golf clubs, confirming reservations, guaranteeing payments, and verifying club-specific restrictions. • Managed member requests through phone and email, providing detailed follow-up to ensure timely resolution of golf, travel, and account-related needs. • Maintained accurate and up-to-date information across internal tools to ensure members received current reservation and club information. • Educated members about club policies and restrictions to prevent reservation conflicts and ensure smooth experiences. • Escalated complex cases to the appropriate departments and maintained follow-up until satisfactory resolutions were provided.

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Customer Service Agent

SYKES México

Jan 2020 - Mar 2021 (1 year 3 months)

• Resolved customer issues involving mobile devices, billing, service usage, and promotions by utilizing internal systems and troubleshooting resources. • Guided customers through troubleshooting procedures and available promotions to restore service and improve their understanding of account options. • Documented customer interactions and escalated complex cases to appropriate departments while maintaining consistent follow-up through resolution. • Maintained productivity and service quality while working remotely, effectively managing schedules and responsibilities in a home-office environment.

Network Operator Specialist

Talented Partners

May 2019 - Nov 2019 (7 months)

• Managed technical support tickets through Salesforce and contacted clinics by phone, email, and other communication channels to resolve connectivity issues with educational devices. • Guided clinic personnel through troubleshooting procedures and device functionality to restore service and reduce recurring technical issues. • Scheduled technical visits for devices that could not be restored remotely and escalated complex cases for permanent resolution. • Applied communication, persuasion, and objection-handling techniques to encourage clinic personnel to follow troubleshooting procedures and successfully reactivate devices.

Asael Soto Nava

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