A

Arthur Soares Paiva

About

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São Paulo, Brazil

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Midnite
    Player Success Agent
    Midnite
    Sep 2022 - Current (3 years 9 months)
    Creation and manipulation of new AML/SG triggers and alerts from start to finish in real-time, including performing full risk assessments, interaction, and complete audit logs. Prevent and identify all types of account fraud, blocking accounts when necessary. Identify any risks associated with new users in real time and handle them appropriately with a risk based approach. Handle PPEs, sanctions, and adverse media checks in real-time, along with complete audit logs. Work with the Compliancew team in real-time to identify accounts that require extra attention and any subsequent actions. Handle communications with new customers, including inquiries, questions about specific sports/esports markets, and dealing with account inquiries regarding
  • L
    Customer Support Specialist
    Level Up Games
    Oct 2021 - Jul 2024 (2 years 10 months)
    Player support and user (Custumer care); Support through Zendesk; User reports and bug analysis; Real time monitoring of Level Up published games; Comunity Management (social Media); Excel sheets updates from players data; Reports generation from the daily routine. Implementation of CRM for improved Player follow-up
  • NTT DATA
    Technical Suppot Analyst
    NTT DATA
    Sep 2018 - Feb 2019 (6 months)
    Customer support to White Martins, which operates in the gases industry. User reports and bug analysis; I assist users with daily work tools such as the Office Suite, SAP, Lotus Notes, IBM Notes, Citrix, VPN, Windows, Network Printers, JDE ERP and other corporate tools through remote access on their respective notebooks Reports generation from the daily routine.
  • Unisys Brasil
    Domain Services Assciate
    Unisys Brasil
    Jan 2017 - Dec 2024 (8 years)
    Handled triage, management, and updating of technology tickets for companies Henkel and Hershey's Assisted users with work tools such as Skype, Excel, SAP, Lotus Notes, and corporate tools, and helped them manage their notebooks effectively to enhance performance with Windows 7 and 10 optimization techniques Approximately 90% of the support was conducted in English via the ISTM tool.
  • C
    CDF
    Central De Funcionamento
    Jul 2015 - Dec 2015 (6 months)
    User support based on ITIL framework processes, including phone support, assisting clients with router configuration, troubleshooting internet connection issues, configuring printers, optimizing operating systems (Windows 8/10) and executing configuration procedures for mobile devices (smartphones and tablets), Scheduling technical visits to home products installations (TVs, Wall cabinets, Desktops and Notebooks)