Head of (Bi) Data & analytics, conversion, ecommerce and research
Aug 2015 - Feb 2016 (7 months)
1 year 7 months
Head of (Bi) Data & analytics, conversion, ecommerce and research
August 2015 - February 2016 (7 months)
Haarlem Area, Netherlands
Head of Department Customer Experience and insights de though leadership to optimize customer experience and to make organization customer centric focused through customer journey, data insights. The department key drivers: NCR, NPS, CSAT, CES, revenue, conversion, clicks & engagement activities and responsibilities:
• Introduced new car and health funnel
• Building Hoyhoy Digitale strategy
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• NPS
• Web Analytics
• Market and insight Research
• A/B Testing
• CRO
• Big data to create relevantie and increase revenue
• Mobile first strategie ux and development
• Team Management
• In