Pod Lead at publisher support
HCL
May 2021 - Nov 2022 (1 year 7 months)
As a Pod Lead at Publisher Support, I led a team dedicated to resolving a variety of user issues related to Google products, while also developing internal solutions utilizing relational databases, Apps Scripts, and email triggers. My role involved not only troubleshooting but also implementing effective strategies to enhance user experience. Additionally, my experience as a pod lead in a company focused on solving problems for digital advertising worldwide provided me with insights into the broader landscape of digital marketing. While skills such as creativity leading, strategic design, and graphic design were not directly applicable to my core responsibilities, I effectively utilized my leadership in guiding the team to ensure that our c