Aroosa Dar

• Experienced IT professional with expertise in ServiceNow development (12+ years), administration, and full-stack web development, specializing in IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), HR Service Delivery (HRSD), and Governance, Risk, and Compliance (GRC). • Designed, implemented, and optimized ServiceNow solutions, driving automation, operational efficiency, and seamless IT service delivery across enterprise environments. • Developed and customized ITSM processes, including Incident, Problem, Change, Request, and Service Catalog Management, ensuring streamlined workflows and reduced resolution times. • Created dashboards and reports consolidating data from IRM, GRC, HAM, and SAM modules to provide real-time insights into compliance, risk exposure, and asset usage. • Implemented ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) modules to automate and streamline security incident management and vulnerability remediation processes. • Designed, configured, and maintained ServiceNow IRM applications including Policy and Compliance, Risk Management, Audit, and Vendor Risk. • Developed workflows and automation for risk assessments, control testing, issue management, and remediation tracking. • Integrated IRM with CMDB to establish risk-to-asset relationships, enabling accurate business impact analysis. • Implemented ServiceNow SPM and PPM to improve alignment of IT and business strategies, enabling transparent decision-making across portfolios, programs, and projects. • Integrated ServiceNow ITBM with financial systems (like SAP, Oracle) to synchronize cost center information and project financial data using Integration Hub and custom API connectors. • Configured ServiceNow Service Catalog to support cloud service offerings, enabling users to request, provision, and manage cloud services through a unified platform. • Utilized Flow Designer, Business Rules, Script Includes, and UI Policies to configure scalable and maintainable IRM solutions. • Partnered with audit, compliance, and security teams to streamline GRC processes and support enterprise risk strategy. • Developed Cloud Service Catalog items for a variety of cloud services such as IaaS, PaaS, and SaaS, ensuring alignment with business requirements and cost optimization. • Integrated ServiceNow CSBM with public cloud platforms like AWS, Azure, and Google Cloud using Cloud Management and MID Servers to automate the