A
Aristides Chaves
About
Detail
Provincia de San José, Costa Rica
Contact Aristides regarding:
Flexible work
Starting at
USD25/hour
Résumé
Jobs
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Senior Technical Account ManagerSumo LogicJan 2025 - Current (1 year 8 months)As a Senior Technical Account Manager, I lead strategic relationships for a $8.5M ARR portfolio, managing enterprise clients across finance, SaaS, and technology sectors. I drive the adoption of SIEM, CSE, and observability platforms, aligning use cases with business goals to enhance threat detection and compliance visibility. My role involves conducting incident reviews, detection gap analysis, and security posture assessments to guide customer improvements. I develop and deliver onboarding sessions, playbooks, and enablement workshops focused on SOC workflow optimization. Additionally, I partner with MSSPs and enterprise SOC teams to streamline escalation, response, and root cause investigation processes. A key aspect of my responsibiliti- Senior Security AnalystArkose LabsJan 2021 - Jan 2024 (3 years 1 month)As a Senior Security Analyst, I conducted deep-dive analysis into attack patterns, fraud attempts, and application abuse, supporting the Arkose Global SOC. I monitored and triaged security alerts leveraging WAFs, SIEM, and network-based threat detection tools. My role involved supporting incident response efforts by providing detailed forensic analysis and escalation documentation. I partnered with product and engineering teams to improve detection fidelity and automate mitigation strategies. Additionally, I assisted clients in understanding fraud prevention mechanisms and improving their account security posture. My experience also encompassed elements of customer relationship management, where I engaged in activities similar to those of a
- Security Consultant / Project Manager IIAkamai TechnologiesJan 2017 - Jan 2021 (4 years 1 month)Delivered enterprise-scale web application and API security solutions, specializing in WAF, Bot Manager, and DDoS mitigation for Fortune 100 clients. Coordinated security projects across implementation, tuning, and ongoing management to meet compliance and uptime SLAs. Led cross-functional workshops with client SOCs to build tailored detection and response playbooks. Collaborated with engineering and product teams to identify false positive reduction and signature tuning opportunities. Recognized for exceptional client satisfaction and proactive security advisory across the LATAM region. Additionally, leveraged customer relationship management skills to effectively manage client interactions and enterprise-level projects, ensuring a deep un
Education
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- SSumo Logic Certified Technical Account EngineerApr 2025 - May 2025 (2 months)
- SScrum MasterJan 2025 - Current (1 year 8 months)
- Bachelor's Degree in Systems EngineeringUniversidad FidélitasJan 2020 - Jan 2024 (4 years 1 month)
- Executive Degree in Information Technology Project ManagementLead UniversityJan 2019