Ariel Benzakein
About
Detail
Pennsylvania, United States
Contact Ariel regarding:
Flexible work
Starting at
USD250/hour
Résumé
Jobs
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- PVice President of Customer ExperiencePharos Systems InternationalMay 2024 - Sep 2025 (1 year 5 months)Led all post-sale customer-facing teams including Customer Success, Professional Services, Customer Support, Key Account Services, and Renewals for a leading technology solutions provider in the PrintOps space ($21m revenue). Worked with accounts from $10k ARR to $3m ARR.Key Achievements:• Drove Gross Revenue Retention from 88% to 95% within first year• Increased Net Revenue Retention from 105% to 115%• Reduced Support Backlog by 65% through process optimization• Generated over $1M in Professional Services revenue through CS• Drove over $2M revenue via cross-sell, up-sell and price increases through CSNote: Role concluded following full executive team turnover in 2025 as part of broad organizational changes.
Vice President of Customer SuccessDonnelley Financial SolutionsOct 2023 - Mar 2024 (6 months)- Led Customer Success initiatives for financial technology solutions serving Fortune 500 clients during a strategic organizational transition at a $1B revenue public company, focusing on accounts with over $2M ARR. - Established a comprehensive Customer Success framework and methodologies, which included segmentation, customer journey mapping, and engagement models, ensuring alignment with sales, product, and renewal strategies. - Developed customer health scoring and risk mitigation processes, as well as executive reporting dashboards that provided C-suite visibility into churn risk, expansion opportunities, and account health trends across the business. - These initiatives were integral to the go-to-market (GTM) strategy execution, en- Vice President of Customer Success & Account ManagementFlosumApr 2022 - Dec 2022 (9 months)Directed all post-sale operations including Customer Success, Implementation, Technical Account Management, Customer Support, and Account Management for DevOps platform ($15M revenue). Worked with accounts from $50k ARR to $1m ARR.Key Achievements:• Transformed Gross Revenue Retention from 66% to 94%• Elevated Net Revenue Retention from 91% to 124%• Reduced customer implementation time by 53% (19 days to 9 days)• Built Account Management team from scratch, generating $1M net new revenue• Established and led Customer Advisory Board• AM revenue exceeded new business sales revenue in H2 2022Note: Took a career break to care for an elderly parent.
- Senior Director, Customer Success & SupportCentralReachOct 2020 - Mar 2022 (1 year 6 months)Led Customer Success, Technical Support, and Account Management teams at heath tech company during hypergrowth phase, scaling organization from 13 to 50+ employees ($75M revenue). Worked with accounts from $15k ARR to $1m ARR.Customer Success Achievements:• Scaled team from 13 to 55 employees during hypergrowth• Implemented comprehensive Gainsight platform with health scoring, playbooks, and success plans• Generated $3M in cross-sell revenue (>50% of total AM revenue)• Increased Gross Revenue Retention from 87% to 91%• Created and led Customer Advisory BoardTechnical Support Achievements:• Scaled support team from 5 to 19 employees• Improved Initial Response Time from 48+ hours to <2 hours• Reduced Time to Resolution from 14 days to 2 days•
- Vice President of Client ServicesListrakJan 2019 - Oct 2020 (1 year 10 months)Responsible for growth and retention of 1,100+ clients including some of the world's most iconic retail brands. Managed 70+ person team across Account Management and Revenue Management divisions ($70M revenue). Worked with accounts from $15k ARR to $1.5m ARR.Key Achievements:• Grew Account Management revenue by 37.5% ($40M to $55M) by cross-sell, upsell, and price increases• Increased multi-year renewals from 20% to 70%• Drove Gross Revenue Retention from 86% to 98%• Generated $9.7M cross-sell revenue with existing customers (company record)• Scaled team from 28 to 75 employees and opened King of Prussia, PA office• Created mentoring program pairing junior AMs with senior team members
- Senior Director of Client SolutionsExperianDec 2015 - Dec 2018 (3 years 1 month)Led seven client-facing teams totaling 150+ employees across Boston and Costa Rica, managing entire customer lifecycle from pre-sales through renewal. (Teams: Customer Success, Professional Services, Technical Support, Sales Engineering, Renewals, Fulfillment, and Strategic Programs and Integrations). ($7B revenue public company, Data Quality business unit $350M revenue globally.) Worked with accounts from $10k ARR to $2m ARR.Professional Services:• Grew revenue from $10.7M to $17.3M while reducing staff from 20 to 13• Increased Customer Satisfaction from 70% to 100%• Improved Delivery Efficiency from 80% to 125%Customer Success:• Created first Customer Success team corporate-wide at Experian; now the model for how Experian does Customer Su
- Director, Professional ServicesPerkinElmerMay 2013 - Dec 2015 (2 years 8 months)Led project delivery for enterprise software implementations at major pharmaceutical companies and laboratories ($3B revenue public company). Worked with accounts from $200k ARR to $2m ARR.Key Achievements:• Developed and implemented Agile professional services methodology• Transitioned 80%+ projects from fixed-price to time & materials• Managed multi-million dollar enterprise implementations• Published thought leadership on Agile methodologies (LinkedIn article with thousands of views)
Education
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- Master of Science, Organizational LeadershipJohns Hopkins UniversityAug 2025 - Current (9 months)GPA: 3.77
- Bachelor of Arts, HistoryArizona State UniversityAug 2022 - Current (3 years 9 months)GPA: 4.0, Summa Cum Laude
Awards
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- AAPPEALIE Customer Success Leadership AwardMay 2024 - Current (2 years)
- AAPPEALIE Customer Success Leadership AwardMay 2022 - Current (4 years)