Ariel Alejandro B.

I am a Customer Experience Manager at Samsung Electronics with over 20 years of experience in IT and customer service management. My mission is to deliver exceptional customer experiences across multiple channels and countries, using my expertise in CRM, data analysis, improvement planning, and cost reduction. In my current role, I lead the customer experience team for Argentina, Paraguay, and Uruguay, managing all contact points and channels, 25 KPIs, and 251 resources. I also oversee the vendors management, social network contacts management, and system administration. Some of my achievements include implementing SAP modules, improving service levels, reducing dissatisfied customer ratio, and increasing satisfaction score. I use my problem-solving, communication, and leadership skills to empower my team and ensure customer satisfaction and loyalty.