Argemiro Alexander Rojas Silva

Jobs 0% verified

L

Logistics Coordinator | logistics Clerk.

LEAN SOLUTIONS (PERFILES Y SOLUCIONES LOGISTICAS)

Sep 2021 - Sep 2025 (4 years 1 month)

As a Logistics Coordinator | Logistics Clerk, I managed and verified critical transportation documents (Bills of Lading, Proof of Delivery) to ensure 100% accuracy and compliance. I streamlined document workflow using Transflo Capture and managed data uploads across multiple specialized platforms (Aurora, Remotes, SSRS). Additionally, I supported financial operations and client relations by assisting with collections and proactive follow-ups via Salesforce and client portals. I tracked and monitored shipment loads in real-time using Optimizer Software, Excel, and client TMS platforms, ensuring on-time delivery. Serving as the main point of contact for clients, I provided proactive email communication and coordination for all shipments. I pr
T

Customer Service Representative

Teleperformance BPO Services

Jan 2017 - Jan 2021 (4 years 1 month)

• Delivered high-quality, bilingual (English/Spanish) technical support and account assistance to international clients for major tech and delivery platforms. • Efficiently resolved a high volume of customer inquiries via inbound and outbound calls, demonstrating empathy and effective problem-solving. • Consistently met and exceeded key performance indicators (KPIs) for customer satisfaction and first-contact resolution. • Utilized knowledge of Application Programming Interface (API) while providing technical support, leveraging a specialized program that addressed technical issues for Apple products, which enhanced my troubleshooting capabilities and improved the overall customer experience.
F

English Tutor

Fredmaisters

Jan 2016 - Jan 2017 (1 year 1 month)

• Designed and delivered personalized English language instruction, tailoring materials to individual student objectives

Education 0% verified

Argemiro Alexander Rojas Silva

About

Detail

Timeline

Résumé