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Araceli Quintero

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Concepción, Bio Bio, Chile
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Résumé

Jobs verified_user 0% verified
  • Outdoorsy
    Customer Service Specialist
    Outdoorsy
    Mar 2025 - Aug 2025 (6 months)
    • Managed high-volume customer inquiries via chat and email while meeting SLA targets. • Resolved customer issues efficiently while maintaining strong satisfaction metrics. • Documented recurring issues and escalated trends to improve workflows and customer experience.
  • D
    988 Crisis Counselor
    Didi Hirsch
    Feb 2024 - Feb 2025 (1 year 1 month)
    • Provided real-time crisis support using empathy, active listening, and de-escalation techniques. • Managed sensitive conversations with professionalism while following strict protocols. • Quickly assessed situations, documented interactions accurately, and escalated urgent cases when needed.
  • C
    Behavior Specialist
    Center For Social Dynamics
    Aug 2023 - Feb 2024 (7 months)
    • Tracked behavioral data and maintained detailed reports to support team decision-making. • Collaborated with multidisciplinary teams to communicate updates and ensure continuity of care.
  • ACES
    Behavior Interventionist
    ACES
    Mar 2021 - Aug 2023 (2 years 6 months)
    • Maintained accurate case documentation and progress tracking across multiple clients. • Adapted quickly to changing needs while ensuring clear communication and reliability.
  • I
    Office Assistant
    Imperial Toy
    Jul 2018 - Mar 2020 (1 year 9 months)
    • Resolved customer concerns efficiently via email and maintained organized records. • Scheduled meetings and travel itineraries.
Education verified_user 0% verified
  • Oregon State University
    B.A. Sociology
    Oregon State University
    Aug 2018 - Jun 2022 (3 years 11 months)
  • Southwestern College
    A.A. Social Work
    Southwestern College
    Aug 2016 - May 2018 (1 year 10 months)