Finance and Admin Analyst
IBM- International Business Machines Corp.
Mar 2022 - Jan 2023 (11 months)
Managed an assigned Accounts Receivable portfolio, performing collection tasks based on prescribed tactics in system tools. Responded to inquiries from internal and external clients, ensuring timely and accurate communication. Reconciled accounts and conducted research on disputed AR, coordinating the resolution of customer disputes to support financial accuracy. Developed and implemented streamlined procedures for new employees, improving onboarding efficiency and ensuring adherence to updated Desktop Procedures (DTP). Contributed to company incentives by successfully resolving disputes and updating accounts, fostering improved customer relationships and financial outcomes.