ANDRES PINZON SENIOR TEAM MANAGER

Senior Team Manager

Ten Group

Nov 2022 - Current (3 years 7 months)

Responsible for coordinating and leading the team to ensure the achievement of the company's strategic objectives. This includes managing relationships with suppliers, continuously seeking new opportunities and partnerships that can optimize costs and improve service. Additionally, the role involves ensuring smooth and effective communication with both suppliers and clients, ensuring that expectations are clear and fully met. The manager is also in charge of managing and maintaining long-term relationships with clients, overseeing the successful delivery of services, and serving as the point of contact to resolve any issues or requirements. The role combines management, negotiation, and leadership skills to ensure the success of the team an

Team Manager

Ten Group

Oct 2018 - Nov 2022 (4 years 2 months)

Responsible of a team of 15 people, responsible of coaching and mentoring the team to achive all the goals (sales, service, commissions, QA). Support all the requirements of the team members to develop the best service for the clients around the world. Understands the problems that we could face day by day and find the best solution for the team and the vision of being the world's most trusted service platform. Also report to the supervisor how the team is working, payrolls and improvements

Lifestyle Manager

Ten Group

Aug 2017 - Oct 2018 (1 year 3 months)

Managing requests of different clients in line with agreed deadlines, proposing an excellent choice of travel/holiday options, and fully engage with the member to maximize the conversion of requests to bookings. Fully explore and understand each member's requirements and use the knowledge of tour operators, DMCs, hotels, airlines, local suppliers to propose travel options which perfectly suit the brief and offer the best value and competitive prices

Night Auditor

Hoteles Estelar

Dec 2016 - Apr 2017 (5 months)

Estelar is the most famous Colombian Hotel chain. I worked at the 5 star Hotel Estelar Parque 93 Prime. My work was in reception making check in, check out, concierge and helping people to solve any possible problems. After a few months I started as a night supervisor and manager during nights. My functions where supervise the employees who worked at night schedule, also review the financial movements of the day even the sales of the restaurant and occupied rooms.

O

Event Coordinator

Omni Hotels & Resorts

Sep 2015 - Sep 2016 (1 year 1 month)

Worked in three different areas around the hotel and the food and beverage department. Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.Created and maintained records documenting vendor, facility and guest information for tracking operations and feedback from guests.

ANDRES PINZON

About

Detail

Timeline

Résumé