Anya May Fernandez Ciocon - Splitt Senior Quality Analyst at Synnex -

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Accounting Associate

Braver Technology Solutions

Apr 2024 - Apr 2026 (2 years 1 month)

• Processed customer payments, invoices, and entered data into accounting packages, ensuring accuracy and completeness. • Investigated and resolved customer inquiries regarding billing, invoicing, delayed payments, and other irregularities via email or phone call. • Managed customer collections activities to ensure timely debt repayment. • Assisted the controller with various accounting-related projects, contributing to financial operations. • Created purchase orders and procured products for resale, optimizing the purchasing process. • Processed product returns, managing the reverse logistics flow. • Communicated with vendors regarding back-ordered items to ensure continuity of operations. • Collaborated with inventory control to monitor s

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Senior Quality Analyst

SYNNEX Concentrix Corp

Jun 2019 - Jan 2024 (4 years 8 months)

Senior Quality Analyst Ensures that agents provide quality service in line with organizational objectives. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Provide Coaching to Agents. Compile and analyze statistical data. • Transcribed detailed call logs and monitored interactions to conduct thorough quality evaluations, ensuring adherence to communication standards. • Utilized effective schedule coordination to manage agent coaching sessions, ensuring consistent oversight and development while minimizing disruptions to daily service operations.

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Senior Order Management Specialist

Synnex Concentrix

Apr 2011 - Apr 2019 (8 years 1 month)

Senior Order Management Specialist Manages all aspects of the order fulfillment process. Reviews order details such as shipping information or payment details to ensure accuracy. Contacts customers directly to resolve any issues related to their orders. Processes orders by updating inventory levels and pricing to ensure that they are accurate. Monitors order status to ensure that it is progressing as expected. Updates customer records with order details such as shipping details and tracking numbers. Addresses customer concerns regarding shipping delays or damaged goods. Processes returns or exchanges based on customer requests or company policies. Communicates with customers regarding order status updates using email, phone, or text messag

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Senior Product Support Specialist

SYNNEX Concentrix Corp

Dec 2006 - Apr 2011 (4 years 5 months)

Senior Product Support Specialist Educate current and prospective customers about a company’s products and services. Present informative pitches and demonstrations to leads and answer any questions. Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips. Diagnose technical issues. - Uphold rigorous corporate compliance standards throughout all technical support interactions, ensuring that every resolution and customer communication aligns with organizational policies and regulatory requirements.

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Administrative Assistant

Northern Mindanao Vegetable Association Inc

Apr 2004 - Oct 2006 (2 years 7 months)

- Provided comprehensive support to managers and employees, addressing daily office needs and overseeing general administrative activities. Sorted and distributed office mail, and meticulously recorded incoming shipments for corporate records. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Executed record filing systems to improve document organization and management. Answered a multi-line phone system, efficiently routing calls, delivering messages to staff, and greeting visitors. Scheduled office meetings and client appointments for staff teams, and created and maintained databases to track and record customer data. Processed customer orders accurately and within agreed timefr

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Parish Secretary

Nuestra Senora Virgen Del Rosario Church

Mar 2002 - Jul 2004 (2 years 5 months)

Assisted in preparing vendor payments and ensured financial accuracy.

Anya May Fernandez Ciocon - Splitt

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