Anusim Saudi

E

Customer Support Specialist

EDUCERE(Remote)

Jun 2022 - Jan 2025 (2 years 8 months)

• Responding to customer inquiries from students and tutors via email and chats. • Provide detailed information about the platform, services, and features. • Identify and troubleshoot issues related to account access, payment processing, and technical problems. • Gather feedback from users regarding their experience and suggestions for improvement. • Ability to identify potential clients. • Ensuring proper follow-up on clients. • Identifying and pursuing new business opportunities and potential customers. • Ensuring a high level of customer satisfaction through excellent sales service and after-sales support. • Assist in maintaining and updating FAQ and help center documentation. • Leveraged knowledge of digital

Customer Support Specialist

Paystack

Jan 2019 - Jan 2022 (3 years 1 month)

• Responding to customer inquiries via various channels such as email, chat, and phone, and providing timely and accurate information. • Troubleshooting and resolving customer issues, including payment failures, account access problems, and transaction disputes. • Assisting customers with the technical aspects of Paystack services, including integration and use of APIs, dashboards, and other tools. • Educating customers on how to use Paystack products and services effectively, providing guidance and best practices. • Gathering and documenting customer feedback to help improve Paystack products and services. • Maintaining up-to-date records of customer interactions, issues, and resolutions in the support ticketing system. •

R

Customer Support Specialist

REMITA

Jan 2018 - Jan 2019 (1 year 1 month)

• Handling customer questions and concerns via phone, email, chat, or social media. • Addressing and resolving customer issues promptly and effectively, including technical, account-related, and transactional problems. • Building and maintaining strong relationships with customers to foster loyalty and retention. • Collaborating with other customer support team members to provide consistent and high-quality support. • Communicating customer feedback and recurring issues to product and development teams for continuous improvement. • Ensuring that customer interactions and issue resolutions comply with financial regulations and company policies. • Educating customers on how to effectively use Remita products and services.

D

Call Agent & Sales Representative

Digitec

Jan 2017 - Jan 2018 (1 year 1 month)

• I built and maintained strong relationships with clients, provided exceptional customer service throughout the entire sales process, responded promptly to customer inquiries, and ensured a positive shopping experience. • I demonstrated an in-depth understanding of the product catalog, stayed informed about new product launches, features, and benefits, and utilized product knowledge to make personalized recommendations to customers, increasing average order value. • I developed and executed up-selling and cross-selling strategies to encourage customers to explore complementary products and accessories, which contributed to an increase in my monthly sales and performance levels. • I managed and processed customers' orders, implemented effic

Anusim Saudi

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