Antonio Castro Fuentes
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Sr Quality Assurance Manager en Teleperformance
Bogotá, Bogota, Colombia
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Résumé
Jobs
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- LOperations ManagerLegal SoftFeb 2024 - Current (1 year 5 months)
- OOperations ManagerJan 2023 - Sep 2023 (9 months)
Sr Quality Assurance Manager verified_user Verified experienceTeleperformance SpainJun 2021 - Sep 2022 (1 year 4 months)- Manager of Customer ExperienceSutherlandMar 2019 - May 2021 (2 years 3 months)- Overseeing Customer Experience KPIs and processes for Colombia and México. Setting up recovery and continuos improvement plans for KPIs as needed.
- Organizational Excellence ManagerSutherlandMar 2016 - Mar 2019 (3 years 1 month)- Lead the organization to achieve excellency in performance by meeting and exceeding the goals set, drive Lean/Six Sigma initiatives where applicable in orden to ensure KPI achievement as well as cost savings. - Check for procedures compliance and create processes/procedures if required.
- Team ManagerSutherlandJan 2012 - Mar 2016 (4 years 3 months)- Leading, Motivating, Engaging the team to achieve the goals set both individually and collectively. Decision making skills based on circumstances and data available. - Administrative management on scheduling, payroll, and other tasks related to the position or otherwise appointed.
- Reporting SpecialistSutherlandAug 2010 - Jan 2012 (1 year 6 months)- Keep a clean database and accurate calculations
- Data AnalystCoca-Cola FemsaDec 2004 - Sep 2009 (4 years 10 months)- Reporting on manufacturing plant managemnet indicators, logistics and storage-inventory management, people skills, SAP superuser (R/3, PP, PM), data analisys.
Education
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- SLean Management Six Sigma Black BeltSGS COLOMBIA S.A.SApr 2022 - May 2022 (2 months)
- Engineer's degree, Industrial EngineeringUniversidad del AtlánticoJan 1997 - Jan 2003 (6 years 1 month)
- Industrial EngineerUniversidad del Atlántico