Anthony Apie Versatile Customer Service and Sales Professional | Virtual

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Administrative Assistant

Gladius Technology

Feb 2025 - Oct 2025 (9 months)

As an Administrative Assistant, I efficiently managed flight arrangements, maintained calendars, and scheduled meetings while ensuring smooth routing of communications. My responsibilities included comprehensive email management, where I organized and labeled emails, responded promptly to client inquiries, and facilitated effective communication. Additionally, I utilized digital outreach strategies to enhance client engagement, ensuring that all correspondence was handled professionally and efficiently, thereby supporting overall administrative operations. - Utilized Google dialer to facilitate proactive outreach and follow-up with clients, ensuring consistent communication and strengthening customer relationships as part of the broader ad

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Cold Caller

Versatel

Mar 2024 - Apr 2024 (2 months)

As a Cold Caller, I excelled in building rapport with customers by providing empathetic and proactive support, which led to an 8% increase in customer retention. I analyzed common customer issues and provided valuable feedback to supervisors, resulting in a significant reduction in recurring inquiries. Additionally, I utilized email support skills to enhance communication with clients, ensuring they received timely responses and assistance, which further strengthened customer relationships. My expertise in cold calling, cold outreach, and lead qualification allowed me to effectively engage potential clients, while my negotiation and sales skills contributed to successful conversions and overall business growth.

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Customer Service Agent

Northstar Call Experts

Feb 2024 - Mar 2024 (2 months)

• Handled inbound and outbound customer calls, resolving concerns efficiently, and achieving a 95% customer satisfaction rate. • Maintained accurate records of customer interactions in CRM systems, ensuring up-to-date information for service continuity.

Virtual Assistant/Lead Generation Specialist

The VA Group

Sep 2023 - Mar 2024 (7 months)

As a Virtual Assistant/Lead Generation Specialist, I successfully generated qualified leads through targeted outreach, achieving a notable 10% growth in the client base. I built and maintained strong client relationships, ensuring ongoing engagement and support. Additionally, I utilized Ahrefs to analyze competitor strategies, which informed my outreach efforts and enhanced the effectiveness of my lead generation tactics. My expertise in customer relationship management (CRM) and client engagement allowed me to foster lasting connections, while my proficiency in Microsoft 365 and Google Workspace facilitated efficient scheduling and email management. Through multi-channel outreach and effective negotiation skills, I consistently contributed

Sales Representative

Calltend

Feb 2023 - Sep 2023 (8 months)

As a sales representative, I provided responsive and courteous customer service, resolving inquiries and enhancing client satisfaction by 15%. I identified and addressed customer needs, improving first-call resolution rates by implementing personalized support. I streamlined communication and documentation processes, ensuring efficient workflow management. My proficiency in email support further enhanced my ability to assist clients effectively, allowing for timely responses and improved customer engagement. Through these efforts, I consistently contributed to the overall success of the sales team and strengthened customer relationships. I also applied specialized real estate lead generation techniques to identify and engage potential buyer

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Invoice Handler

Alerzo Limited

Apr 2022 - Aug 2022 (5 months)

• Oversaw daily invoice processing, ensuring accuracy and timely delivery, which improved financial reporting. • Coordinated with team members to streamline stock evaluation, achieving 100% accuracy in invoicing.

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Appointment Setter / Cold Caller

BNMarketing

Feb 2022 - Oct 2023 (1 year 9 months)

As an Appointment Setter / Cold Caller, I effectively addressed customer issues and inquiries, contributing to a 20% increase in customer retention. I utilized CRM software to track interactions, which improved response times and service quality. Additionally, I leveraged my virtual assistance skills to schedule appointments with clients using Google Calendar, ensuring efficient time management. During meetings, I took minutes and developed comprehensive notes for my boss, enhancing communication and follow-up processes. Furthermore, I engaged in email marketing to reach out to prospects and manage follow-ups, which played a significant role in nurturing client relationships and expanding outreach efforts. I also applied data reporting skil

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Chat Support / Moderator

Logical Moderators Solution LMS

Sep 2020 - Nov 2023 (3 years 3 months)

• Managed chat support for diverse clients, maintaining a positive customer feedback rating. • Ensured compliance with platform guidelines, fostering a safe and respectful online environment.

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Fit to Load Inspector

Transport Services Limited

Apr 2019 - Apr 2020 (1 year 1 month)

• Developed and implemented efficient schedules for team inspections, reducing completion time by 15%. • Conducted weekly safety meetings, enhancing adherence to safety protocols and boosting compliance by 70%. • Provided training on company procedures, supporting team productivity and job safety.

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Sales Representative / Cold Caller

Omex Financial Services

Jan 2019 - Feb 2022 (3 years 2 months)

• Conducted cold-calling campaigns, successfully achieving a 15% lead conversion rate while utilizing effective sales outreach techniques. • Delivered exceptional customer support by resolving inquiries promptly, enhancing client satisfaction and fostering long-term relationships. • Employed Microsoft 365 for efficient communication and document creation, streamlining processes and improving collaboration within the team. • Utilized project management tools like Trello to organize and manage sales projects, ensuring timely follow-ups and effective tracking of client interactions, which contributed to overall sales performance.

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Office Assistant

ACCESS BANK

Feb 2008 - Sep 2013 (5 years 8 months)

• Assisted in daily customer service operations, ensuring seamless administrative workflow. • Managed and organised customer account folders, improving retrieval efficiency by 30%. • Collaborated with a team to enhance customer satisfaction, consistently meeting service targets.

Anthony Apie

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