Anmol Tanwer

Anmol Tanwer

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Bhopal, Madhya Pradesh, India
Contact Anmol regarding: 
Flexible work
Starting at USD20/hour

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Résumé

Jobs verified_user 0% verified
  • Contentstack
    Customer Success Engineer
    Contentstack
    Jun 2023 - Current (3 years 3 months)
    • Resolve 100-120+ technical support cases per month for enterprise SaaS customers, covering CMS, APIs, content modeling, automation, publishing, and A/B testing, maintaining a 4.5/5 CSAT and 99%+ SLA compliance. • Diagnosed and resolved recurring CDN caching and content delivery issues, reducing latency-related escalations for affected customers. • Improved JSON RTE rendering and metadata handling workflows, reducing repeat tickets on related issues. • Supported end-to-end content migrations and delivery token configuration for enterprise customers, minimizing downtime during environment transitions. • Troubleshoot complex network issues (DNS, HTTP/HTTPS, TCP/IP, SSL/TLS, firewalls, proxies, VPNs) and analyze requests using browser develop
  • PowerSchool
    Associate Technical Support Engineer
    PowerSchool
    Oct 2021 - May 2023 (1 year 8 months)
    • Streamlined scheduling, gradebook, and reporting workflows for administrators across multiple districts, eliminating recurring data discrepancies each academic term. • Authored troubleshooting documentation for common platform issues, reducing repeat tickets and escalations by 25-30%. • Coached educators on platform navigation and best practices, driving adoption and cutting down repeat support requests. • Utilize relational database concepts, including SQL queries and data models, for troubleshooting and data validation. • Perform technical support tasks on Windows systems, including system configuration, log analysis, and command-line utilities.
  • TTEC
    Technical Support Executive
    TTEC
    Jan 2020 - Sep 2021 (1 year 9 months)
    • Resolved technical issues for advertisers and publishers on the Rakuten Affiliate Marketing platform, spanning tracking, campaign setup, and integrations. • Configured tracking pixels and conversion tracking for new advertiser onboarding, ensuring accurate performance measurement from day one. • Simplified affiliate link generation and dashboard navigation for partners, reducing friction during onboarding.
Education verified_user 0% verified
  • T
    Bachelor's of Computer Applications (BCA)
    The Bhopal School of Social Science
    Jan 2016 - Jan 2019 (3 years 1 month)
  • M
    Central Board of Secondary Education
    Mansarovar Public School
    Jan 2016
Projects (professional or personal) verified_user 0% verified
  • Contentstack
    Resume Builder Application
    Contentstack
    Jan 2023
    • Directed the build of a Resume Builder application using Cursor AI on the Contentstack App Framework, defining requirements and architecture to let users create and download professional resumes. • Designed the content model using Global Fields and linked references to reduce content duplication and improve data consistency. • Specified and validated a custom Skills Rating Extension to enhance resume customization and streamline content creation and data management.
Awards verified_user 0% verified
  • Contentstack
    Above & Beyond Award
    Contentstack
    May 2025
    Quarterly award for resolving 350+ cases with the lowest average case age (3.7 days).
  • Contentstack
    Thank You Award
    Contentstack
    Apr 2025
    Recognized for outstanding customer feedback after resolving a complex issue via live chat.
  • E
    Employee of the Month
    Jan 2023
    Recognized for handling the highest number of cases on the team during peak exam season.