Bilingual Licensed Banker
Rocket Mortgage
Feb 2025 - Dec 2025 (11 months)
Profiled and vetted inbound and outbound potential borrowers to assess purchase authority, and creditworthiness (credit, income, DTI, assets) to determine eligibility to loan programs
Provided bilingual support to help clients understand loan process and timeline
Coordinated with underwriting, processing, and compliance teams to collect required documents, resolve conditions, and move loans efficiently from application to closing
Built trust with English and Spanish‑speaking clients, increasing conversion rates through personalized communication, needs assessment, and follow‑up strategies
Strong pipeline management by using CRM and other analytical tools