Angeline Cherotich

Angeline Cherotich

About

Detail

Virtual assistant
Eldoret, Uasin Gishu County, Kenya
Contact Angeline regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD4/hour
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Internships
Starting at USD400/month
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Finding candidates
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Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • R
    Virtual Assistant
    Remote Client
    Jan 2025 - Current (1 year 7 months)
    • Managed scheduling, calendar coordination, and appointment setting for remote clients • Performed accurate data entry, database updates, and digital record management • Handled customer support queries via email and chat, ensuring timely and professional responses • Organised and maintained digital files, documents, and correspondence • Collaborated with clients across time zones using tools including Google Workspace, Trello, and Zoom
  • I
    Voter Verification Clerk
    Independent Electoral and Boundaries Commission (IEBC)
    Feb 2022 - Aug 2022 (7 months)
    • Entered and verified biometric and voter registration data with zero-error tolerance • Communicated clearly with the public in both Kiswahili and English • Ensured full data integrity and confidentiality throughout the electoral process • Leveraged refined administrative and data management skills to provide high-level support, effectively managing information and handling public inquiries in a manner consistent with professional virtual assistance standards
  • KCB Bank
    Customer Support Representative
    KCB Bank
    Jan 2021 - Current (5 years 7 months)
    • Provided frontline support to bank customers, resolving account queries and escalating complex issues • Processed customer requests accurately while adhering to banking policies and compliance standards • Maintained detailed records of customer interactions and resolutions in CRM systems • Consistently met service quality targets and received positive customer feedback • Assisted in onboarding new team members and sharing best practices for customer handling • Performed comprehensive virtual assistance functions, including managing multi-channel inquiries, coordinating follow-up schedules, and maintaining administrative records to ensure operational efficiency and organizational excellence.
  • Moi Teaching and Referral Hospital
    Medical Records Clerk
    Moi Teaching and Referral Hospital
    Jan 2020
    • Maintained, organised, and retrieved patient records with strict attention to accuracy and confidentiality • Entered and updated patient data into hospital management systems • Coordinated with medical staff to ensure timely access to patient information • Leveraged advanced organizational and communication competencies to perform virtual assistance tasks, including remote data management, administrative support, and efficient coordination of inquiries, ensuring seamless operations beyond onsite duties.
  • R
    ICT Intern
    Rivatex Company, Eldoret
    Sep 2016 - Dec 2016 (4 months)
    • Supported data documentation, asset tagging, and IT equipment inventory management • Provided first-line technical support and assisted with software installations • Applied proficiency in Asana and spreadsheets to streamline document management and track technical assets effectively. • Leveraged core competencies in organization, attention to detail, and responsive communication to provide comprehensive virtual assistance, ensuring seamless coordination of system access and efficient resolution of staff IT requests.
Education verified_user 0% verified
  • C
    Certificate in Basic Digital Skills
    Jan 2025
  • M
    Bachelor of Science in Information Technology
    Mt. Kenya University
    Jan 2021 - Jan 2025 (4 years 1 month)
  • E
    Diploma in Information Communication Technology
    Eldoret National Polytechnic
    Jan 2014 - Jan 2017 (3 years 1 month)