Angelica Triana Farfan

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Customer Service Coordinator

Lisisnki Law Firm

Feb 2025 - Current (1 year 6 months)

As a Customer Service Coordinator at an immigration law firm, I provided exceptional customer service to clients seeking legal status in the U.S., ensuring they received timely case updates and assistance throughout the process. I maintained clear communication with clients to address their inquiries and concerns effectively. Additionally, I managed billing-related tasks by handling financial information from clients for payments and refunds, which contributed to a seamless client experience and reinforced trust in our services.

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Logistics Coordinator

Perfiles Y Soluciones Logisticas S.A.S. Echo Global Logistics

Jun 2021 - Jan 2025 (3 years 8 months)

As a Logistics Coordinator, I was responsible for following and tracking shipments to ensure timely and accurate delivery and pick-up. I addressed and resolved issues related to paperwork, maintaining precise and timely communication with drivers, dispatch, and the logistics team. Additionally, I managed legal document management by handling all paperwork associated with shipments, ensuring compliance and accuracy throughout the logistics process.

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Customer Service Representative

EXL Service Colombia

Jul 2020 - Jun 2021 (1 year)

Provide customer service for U.S. health insurance by addressing patient needs through phone calls. Schedule medical appointments and treatments. Explain the insurance plans coverage, co-pays, and fees.

English Teacher

Passport Language Center

Jul 2018 - Aug 2020 (2 years 2 months)

Develop and plan lessons that align with curricular goals and student needs. Teach skills (reading, writing, speaking and listening)

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Customer Service Representative

Jun 2017 - Nov 2017 (6 months)

Provided exceptional customer service for a US-based mobile phone company, addressing customer issues related to their mobile network service through chats and calls. Maintained a high level of professionalism while handling customer inquiries, ensuring that all interactions were efficient and effective. Additionally, upheld confidentiality by managing client information with the utmost care, reinforcing trust and security in customer relationships.

Angelica Triana Farfan

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