Angeles Justo

Product Specialist

Gorgias

Feb 2025 - Current (1 year 6 months)

• Lead the end-to-end onboarding process for new customers, collaborating with sales, product, and implementation teams for a seamless SaaS transition. • Serve as the primary point of contact, promptly addressing inquiries and providing tailored support via email, chat, and other channels. • Build strong relationships with key stakeholders, acting as a trusted advisor to drive client engagement and long-term retention. • Proactively prevent churn by identifying potential issues early and coordinating effective resolutions with cross-functional teams. • Utilized AI tools, such as the AI Agent and automation features, to assist clients in optimizing their workflows, enhancing the overall onboarding experience. • Conducted numerous o

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Customer success manager

PeopleForce (Saas Platform)

Jul 2024 - Feb 2025 (8 months)

• Lead the end-to-end onboarding process for new customers, collaborating with sales, product, and implementation teams for a seamless SaaS transition. • Serve as the primary point of contact, promptly addressing inquiries and providing tailored support via email, chat, and other channels. • Build strong relationships with key stakeholders, acting as a trusted advisor to drive client engagement and long-term retention. • Proactively prevent churn by identifying potential issues early and coordinating effective resolutions with cross-functional teams. Additionally, I utilized video calls to conduct regular onboarding sessions, product trainings, QBRs, and client meetings, which significantly contributed to building strong customer rela

Account executive

Momentum

Jul 2023 - Jul 2024 (1 year 1 month)

• Lead Qualification: Identified high-potential leads to enhance product/service fit. • Customer Engagement: Managed inquiries and conducted product demos to tailor solutions to client needs, utilizing video calls to strengthen communication and relationship-building. • Consultative Selling: Developed personalized solutions addressing lead challenges, leveraging insights from AI-powered revenue intelligence tools to optimize client sales pipelines. • Sales Achievement: Successfully closed deals and maintained detailed CRM, while integrating marketing automation platforms to streamline processes and improve client interactions.

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Account Manager

URAL

Jul 2022 - Jul 2023 (1 year 1 month)

• Client Advocacy: Managed client relationships, driving annual renewals and upsells. • Strategic Planning: Led planning sessions to align MURAL solutions with client transformation goals. • Cross-Functional Coordination: Worked with various teams to enhance the customer experience. Additionally, I utilized video calls to regularly engage with clients, reviewing account performance, presenting tailored solutions, and supporting ongoing projects. These video calls were crucial for building strong relationships, understanding client needs, and ensuring successful outcomes.

Customer Support Representative

Mural

Apr 2021 - Apr 2022 (1 year 1 month)

• Customer Assistance: Managed and responded to customer inquiries through multiple channels. • Sales Opportunities: Identified and forwarded sales leads to relevant teams.

Sales Specialist EDU/NGO

Mural

Apr 2021 - Jul 2022 (1 year 4 months)

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Tax Analyst Assistant

Ernst & Young (EY)

Sep 2019 - Apr 2020 (8 months)

• Tax Preparation: Prepared annual tax returns and followed up on fiscal situations for clients. • Documentation: Managed necessary documentation and performance reports, utilizing CRM tools to effectively track communications and ensure accurate tax filings. Additionally, conducted virtual meetings and calls to explain processes and provide updates, which enhanced my relationship management and communication skills.

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Customer Support Representative

Telmark S.A, Telmark

Feb 2019 - Sep 2019 (8 months)

• Provided customer service and technical support in German and English for Mobilcom Debitel. • Handled contract activations, modifications, and cancellations.

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Medical Assistant Coordinator

Assistance S.A.

May 2018 - Jan 2019 (9 months)

• Coordinated medical assistance and managed international health transfers. • Provided trilingual telephone support and translated reports. • Utilized CRM systems to manage patient records and facilitate communication between clients, providers, and internal teams, enhancing my ability to track interactions and manage relationships effectively. This experience ensured high-quality service delivery, which is essential in customer relationship management.

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