A

Angel Bautista

About

Detail

Dominican Republic

Contact Angel regarding: 
work
Full-time jobs
Starting at USD6/hour
Flexible work
Starting at USD6/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • V
    Sales, Customer Service
    Vixicom LLC (Dominican Republic)
    Sep 2024 - Current (1 year 9 months)
    Exceeded monthly sales targets by 90% through strategic negotiation and consultative selling techniques. • Boosted customer retention identifying needs and offering tailored product solutions. • Converted cold leads into customers via proactive follow-ups (calls/emails) and CRM pipeline management. Consistently ranked in sales performance metrics (upsells, conversion rates). Trained new agents in sales scripts and objection handling, improving team close rates. Technical & Problem-Solving ✔ Critical Thinking & Troubleshooting – Rapid diagnosis/resolution of technical and customer issues ✔ CRM Platform Expertise ✔ Bilingual Communication (English/Spanish) – Clear verbal/written support for diverse users ✔ Customer Retention Strategies – Achi
  • B
    Technical Support & Customer Service Specialist Hybrids
    Banco Agrícola de la Republica Dominicana
    Apr 2022 - Current (4 years 2 months)
    Provided first-contact technical assistance to end-users, resolving 95% of product/service issues during initial interaction via phone, chat, and email. Managed customer inquiries and complaints with professional communication, consistently delivering positive user experiences (90%+ satisfaction ratings). Utilized CRM tools and ITSM platforms (Services Desk +) to log, track, and resolve tickets while maintaining service quality standards. Performed hardware/software diagnostics and repairs (Windows/macOS, drivers, peripherals). Conducted remote troubleshooting via Remote Platform with step-by-step user guidance. Installed/configurated workstations and deployed OS updates (Windows 10/11, Linux). Executed preventive/corrective maintenance for
  • S
    Junior Headend Engineer & HFC Network Supervisor
    Sadotel SAS
    Nov 2015 - Mar 2022 (6 years 5 months)
    • New HFC network rollouts across multiple regions for Altice Dominicana, managing both outside plant (OSP) and inside plant (ISP) infrastructure. • Supervised construction teams for linear HFC and fiber-optic networks, ensuring compliance with engineering specifications and timelines. • Served as HFC Headend Specialist, overseeing critical node operations and signal integrity. • Installed/configured LAN switches (Cisco, Juniper) at new/existing hubs to ensure reliable data transport. • Performed preventive/corrective maintenance on telecom equipment (amplifiers, nodes, power supplies), achieving 99.8% scheduled compliance. • Managed 24/7 monitoring systems for Headend operations, maintaining 99.9% network uptime.• Provided NOC suppor
  • I
    Instalador, Reparador y Verificador de las Tecnologías Cobre y Fibra.
    IV Life Industry SRL.
    Jan 2014 - Nov 2015 (1 year 11 months)
    • Led end-to-end installation and configuration of copper (xDSL) and fiber-optic (FTTH/GPON) equipment at customer premises, ensuring seamless operation of triple-play services (VOIP, high-speed data, IPTV). • Managed daily work order (WO) execution with 98% SLA compliance rate, prioritizing critical outages to minimize customer downtime. • Enforced strict adherence to company operational procedures and ISO 9001 quality standards, maintaining 99% technical compliance in service deliveries. ◦ Diagnosed and rectified faults in existing installations (e.g., signal loss, ONT configuration errors), improving first-visit resolution rate by 25%. ◦ Partnered with Help Desk teams to validate service functionality post installation/repair via
  • M
    Soporte Técnico Y Digitador
    Mediciones Group
    Aug 2012 - Dec 2013 (1 year 5 months)
    • Delivered comprehensive technical support for all corporate equipment, ensuring 99%+ availability of critical IT resources. • Diagnosed and resolved hardware, software, and network connectivity issues, achieving 95% first-call resolution for escalated tickets. • Managed IT asset inventory implementing automated tracking systems that reduced stock discrepancies. • Optimized inventory processes to enhance traceability and minimize asset loss. • Performed preventive/corrective maintenance on workstations (Windows/macOS), applications, and peripherals to ensure operational continuity. • Provided personalized end-user support, resolving technical issues with an average customer satisfaction rating of 4.8/5. • Partnered with infrastructu
Education verified_user 0% verified
  • I
    Informática, Reparación y Mantenimiento de Computadoras, Redes
    INFOTEP - Instituto San Pio X
    Jan 2012 - Dec 2013 (2 years)
    Informática, Reparación y Mantenimiento de Computadoras Soporte Técnico, Reparación de Computadoras, Mantenimiento Preventivo Y Correctivo de Computadoras, Ensamblaje de Computadora, Servicio Al Cliente, Digitación