Angela Radloff

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DIRECTOR, GLOBAL NETWORK OPERATIONS

WORLD CLASS HEALTH

Oct 2024 - Apr 2025 (7 months)

• Built a robust global provider network of physician groups based on requests from global employer groups. • Managed contracting, provider relations, and credentialing processes to ensure seamless onboarding and efficient operations. • Negotiated contract requirements with heads of physician groups to align service delivery and maintain partnership accountability. • Collaborated with concierge-level care facilities to support international patient needs. • Directed billing management and staff actions to ensure accurate submission of claims and monitored reimbursement from all sources to optimize revenue collection.

PROVIDER NETWORK MANAGEMENT- NETWORK OPERATIONS MANAGER

Optum Serve

Jun 2021 - Oct 2024 (3 years 5 months)

• Developed and implemented strategies to manage and follow up on reimbursement exception reports and denial management to improve financial outcomes • Monitored team statistics and metrics to drive operational improvements. • Directed a team of Contractors, Provider Relations, and Contract Loading Experts in comprehensive network building from start to finish. • Coordinated with Program Management to address urgent needs and implement proactive solutions. • Traveled on-site as needed to support provider and network needs, and to strengthen relationships with core partners. • Organized and hosted team meetings, staff updates, and management overviews to ensure transparent communication. • Conducted weekly one-on-one staff meetings to

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PROVIDER NETWORK MANAGEMENT- LEAD CONTRACT SPECIALIST

LOGISTICS HEALTH INC.

Apr 2020 - Jun 2021 (1 year 3 months)

• Assisted in building the VACCN Dental Network, partnering with network and program collaborators to optimize network success and satisfaction. • Monitored team statistics and metrics for a team of 28 employees to ensure high performance. • Organized and hosted team meetings, staff updates, and management overviews on a bi-weekly and monthly basis. • Conducted monthly one-on-one meetings with staff to review metrics, set goals, and identify areas for improvement. • Designed and implemented new tools for prioritizing workload to achieve optimal operational success. • Collected and reviewed data to monitor specific markets, identifying service gaps and contributing to strategic growth initiatives. • Mentored staff daily, a

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PROVIDER NETWORK MANAGEMENT-CONTRACT SPECIALIST

LOGISTICS HEALTH INC.

Dec 2014 - Apr 2020 (5 years 5 months)

• Coordinated the recruitment and contracting of physicians to join the LHI Network, ensuring a comprehensive provider roster. • Negotiated contracts and fees to establish mutually beneficial agreements between providers and the network, improving provider satisfaction and network efficiency. • Maintained strong working relationships with providers to address concerns and ensure network reliability. • Achieved annual contracting and communication goals through proactive engagement, utilizing vendor relationship management to enhance provider collaboration. • Collaborated with team members and PNM functions to identify optimal solutions for market fulfillment. Additionally, I utilized call management skills to assist with provider re

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MEDICAL SERVICES COORDINATOR

LOGISTICS HEALTH INC.

Aug 2011 - Dec 2014 (3 years 5 months)

• Provided friendly support and assistance to customers under government and commercial contracts, facilitating the scheduling of medical appointments, which improved customer satisfaction and streamlined appointment processes • Managed multiple accounts and maintained relationships between customers, medical providers, and patients, resulting in enhanced communication and improved service delivery • Achieved performance goals for quality service and effective time management, leading to increased efficiency and higher customer satisfaction

COMMERCIAL SPONSORSHIP COORDINATOR/ASSISTANT MARKETING DIRECTOR

Marine Corps Community Services

Feb 2008 - Aug 2009 (1 year 7 months)

• Assisted the Marketing Director in setting marketing objectives and sponsorship goals that aligned with organizational needs. • Secured sponsorships from both local and national markets, which supported the financial requirements of Marine Corps Community Services and enhanced community engagement • Organized large-scale campaigns and events, including the MCAS Yuma Airshow, while supporting advertisement and mailer design and proofing.

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STORE MANAGER/PHOTOGRAPHER

PICTURE ME PORTRAIT STUDIOS

Jan 2007 - Nov 2007 (11 months)

• Assisted the District Manager in achieving sales targets and operational objectives. • Created employee schedules to ensure full coverage of services, leading to improved customer satisfaction and operational efficiency • Trained employees on equipment usage and company standards to align with quality and service goals. • Supported management and training across district locations through travel and oversight. • Achieved sales and photo quality targets through effective team coordination.

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NEWS PHOTOGRAPHER

WKBT NEWS 8

Mar 2006 - Jan 2007 (11 months)

• Captured live-action news events and documented stories in video format both independently and alongside reporters, enhancing the station's news coverage quality • Conducted interviews with community members to gather news stories, contributing to the station's in-depth reporting • Traveled extensively within the viewing area to ensure comprehensive community news coverage, increasing audience engagement • Operated a microwave live truck and set up live productions efficiently, ensuring timely and reliable news broadcasts • Edited footage using both linear and non-linear editing systems, improving the visual quality and coherence of news segments

PHOTOGRAPHER/TV PRODUCTION SPECIALIST

United States Marine Corps

Sep 2001 - Sep 2005 (4 years 1 month)

• Executed photography duties to support historical documentation, investigations with law enforcement, and training initiatives using digital cameras. • Utilized photo-editing tools such as Photoshop and Media Grid for image editing, captioning, filing, and distribution. • Captured footage for historical records, investigations, training, and multimedia productions. • Received multiple awards including 'MILPHOG' Military Photographer of the Year, 1st Place for Motion Media production, and 1st Place for a Feature Story production.

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