Bilingual Sales Specialist
Progressive Insurance-Remote
Nov 2022 - Current (2 years 10 months)
As a Bilingual Sales Specialist in a call center environment, I handled inbound calls to assist customers in Spanish, providing support with policy renewals, cancellations, payments, and clarifications regarding their policies. I also sold policies in Special Lines, ensuring that customers received tailored solutions to meet their needs. Additionally, I utilized ticketing software to manage customer service inquiries effectively, which included making outbound calls to resolve issues and answer questions, thereby enhancing customer education on our products and services. Furthermore, my experience with Zendesk allowed me to streamline communication and improve the overall customer experience. I also applied time management skills to efficie