Angela Ortiz

Angela Ortiz

About

Detail

New York, United States

Contact Angela regarding: 
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • P
    Bilingual Sales Specialist
    Progressive Insurance-Remote
    Nov 2022 - Current (2 years 10 months)
    As a Bilingual Sales Specialist in a call center environment, I handled inbound calls to assist customers in Spanish, providing support with policy renewals, cancellations, payments, and clarifications regarding their policies. I also sold policies in Special Lines, ensuring that customers received tailored solutions to meet their needs. Additionally, I utilized ticketing software to manage customer service inquiries effectively, which included making outbound calls to resolve issues and answer questions, thereby enhancing customer education on our products and services. Furthermore, my experience with Zendesk allowed me to streamline communication and improve the overall customer experience. I also applied time management skills to efficie
  • I
    Customer Service Representative
    IEM, Inc-Remote
    Feb 2022 - Oct 2022 (9 months)
    Managed customer accounts by providing detailed information on our services and troubleshooting application issues. Guided customers through the application process to ensure a smooth experience. Additionally, utilized time management skills to efficiently enter data from customers, facilitating the completion of applications and enhancing overall service delivery.
  • N
    Receptionist/Manager
    NYC Dental-
    Oct 2019 - Jul 2021 (1 year 10 months)
    As a Receptionist/Manager, I was responsible for answering phone calls and scheduling appointments for patients, ensuring a smooth flow of operations within the practice. I took X-rays when necessary and reached out to insurance companies for pre-approvals of treatments, facilitating timely patient care. I effectively communicated treatment plans to patients and managed the filing of essential documents for the business. Additionally, I coordinated the schedules of 4-5 dentists and 4 dental assistants to optimize workflow. My role also involved utilizing Freshdesk and CRM systems to engage with customers, gathering valuable feedback and suggestions that contributed to enhancing service quality and patient satisfaction.
  • L
    Manager
    Le Relais de Venise Restaurant-New
    May 2011 - Sep 2019 (8 years 5 months)
    As a Manager, I was responsible for recording all revenue nightly, ensuring accurate financial tracking and reporting. I assessed inventory on a weekly basis to maintain optimal stock levels and prevent shortages. Additionally, I recorded timesheets and submitted them to payroll weekly, facilitating timely employee compensation. I oversaw a team of 15-20 servers and cooks, ensuring efficient operations and high-quality service. Furthermore, I utilized my knowledge of Salesforce to enhance customer interactions, as I frequently upsold appetizers, desserts, and wine, contributing to increased sales and customer satisfaction.
Education verified_user 0% verified
  • T
    Dental Assisting
    The New York School of Medical and Dental assistants
    Sep 2012 - Mar 2013 (7 months)
  • B
    Bachelors Degree
    Berkeley College NYC
    Sep 2007 - Jan 2009 (1 year 5 months)
  • R
    High school diploma
    Richmond Hill High School
    Sep 2002 - Jan 2005 (2 years 5 months)