ANGELA AYOUGH

ANGELA AYOUGH

About

Detail

Executive Assistant | HR Professional | Experienced Banking Operations Specialist
Abuja, Federal Capital Territory, Nigeria

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Résumé


Jobs verified_user 0% verified
  • N
    Executive Assistant
    Nigerian Air Force Microfinance Bank
    Jun 2024 - Current (2 years 1 month)
    As an Executive Assistant, I provided comprehensive support to senior executives, managing their schedules, correspondence, and travel arrangements to ensure seamless operations. I utilized tools such as Google Workspace, Microsoft 365, and Slack for effective document management and project coordination. My role involved meticulous calendar management and email oversight, ensuring timely responses and prioritization of tasks. Additionally, I leveraged my interpersonal communication skills to liaise with various teams, facilitating collaboration and workflow management. While my primary focus was on executive support, I also engaged in content development for the bank's LinkedIn profile, overseeing social media posts, captions, and tags. Th
  • NGO
    Executive Assistant
    NGO
    Nov 2022 - Jan 2024 (1 year 3 months)
    Book and manage travel arrangements/ logistics with no issues, anticipating the likely needs of the CEO. Take minutes for meetings for and on behalf of the CEO. Process, produce and distribute complex, high-quality correspondence Handle sensitive information in a confidential manner. And manage communications on behalf of CEO. Act as a professional point of contact for senior internal and external stakeholders. Maintain contact lists and build strong relationships with executive customer EAs to facilitate efficient scheduling. Track and monitor pending business issues for follow-up and execution. Maintain ongoing reports, files, update and organize shared drives/files, as pertains to the CEO as needed. Train, and mentor other Administ
  • d
    Virtual Office Assistant
    droneview logistics
    Feb 2022 - Oct 2022 (9 months)
    As a Virtual Office Assistant, I was responsible for answering all incoming calls and chat inquiries promptly while managing all social media platforms effectively and efficiently. I conducted research to provide the most effective solutions to resolve customer issues and documented all calls meticulously. My communication was always professional, empathetic, and diplomatic, characterized by good voice quality, diction, and articulation. I worked diligently to achieve daily team quality and customer satisfaction goals. Additionally, I created daily infographics using brand colors to market our services across all social media platforms. Furthermore, I supported the team by organizing and coordinating documentation required for business prop
  • T
    Human resource/Admin Officer
    Total Facilities Management Limited
    Jul 2019 - Jan 2022 (2 years 7 months)
    As a Human Resource/Admin Officer, I was responsible for maintaining both physical and digital personnel records, including employment contracts, to ensure compliance and accessibility. I ensured that the company's statutory obligations were met by processing payments on time and updating internal databases with new hire information. Additionally, I created and distributed guidelines and FAQ documents regarding company policies to enhance employee understanding. I gathered payroll data and managed the payroll system for the HR unit, collaborating closely with the finance unit for the monthly processing of payrolls. I scheduled job interviews and communicated with candidates as needed, while also preparing reports and presentations on HR-rel
  • A
    Contact desk liaison/Service Quality officer
    ASO Savings Loans PLC
    Sep 2015 - Jun 2019 (3 years 10 months)
    As a Contact Desk Liaison/Service Quality Officer, I welcomed visitors entering the office, determined the nature and purpose of their visit, and directed them to the appropriate offices. I planned and implemented all approved quality programs of the bank, ensuring adherence to high standards. Additionally, I developed, tracked, analyzed, and achieved performance standards and metrics to enhance service delivery. I conducted quarterly training sessions for security personnel and cleaners to improve their performance and productivity. I maintained comprehensive records of customer interactions, transactions, complaints, and comments, as well as actions taken, while processing orders, forms, and applications efficiently. I also developed and
  • A
    Bank Teller
    ASO Savings Loans PLC
    Sep 2013 - Dec 2015 (2 years 4 months)
    - Process all cash transactions that take place in a bank on a daily basis, ensuring accuracy and compliance with bank procedures. - Accept deposits, provide cash for withdrawals, and perform routine customer services to enhance customer satisfaction. - Accept clearing cheque deposits, prepare and send them for clearing, and post transactions into the bank software efficiently. - Manage the booking and termination of fixed deposits, ensuring all processes are followed correctly. - Comply with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in the certification of proof. - Maintain customer confidence and protect
  • W
    Executive Secretary / Business Development Assistant
    World Investment News (WIN)
    Dec 2012
  • S
    Secretary / Marketing Assistant
    Jan 2009 - Dec 2011 (3 years)
Education verified_user 0% verified
  • O
    PGdip, Business Administration and Management, General
    Obafemi Awolowo University UNIIFECS
    Dec 2011 - Nov 2012 (1 year)
  • B
    Bachelor of Science - BS, Business Administration and Management, General
    Benue State University