LEAD TECHNICAL SUPPORT ANALYST
SAS Institute
Mar 2019 - Feb 2020 (1 year)
Functions:
• Restructured procedures by coordinating with PMO's and PMs to create, design, and translate business opportunities into analytical data solutions.
• Helped leaders understand how to effectively manage data governance, the performance of technical resources, and operational needs.
• Guide a top technical team to collect, organize and model data using SAS EG, SAS Studio, Python, and Impala-Hue. Worked with PM to resolve administrative problems, improve operations and provide exceptional customer service.
• Lead and coach a team of 5 Data Engineers in providing excellent customer service to callers requiring assistance for ETL, data governance, and good practice issues.
• Negotiated agreements between employees to clarify mis