Aneliz Colin Martinez

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VIP/ Altamar Services Manager

Hilton Los Cabos Beach & Golf Resort

Aug 2022 - Feb 2025 (2 years 7 months)

• Responsible for ensuring the operation of the Guest Services, concierge and uniformed services/ transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Assists guest with booking changes and inquiries regarding reservation. Enters and manages all VIP arrivals; communicates to designated personnel for escort and delivery of amenities. Ensures guest information is updated and accurate at all times; verifies addresses, phone numbers, guest profiles and preferences

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Complex Sales & Marketing Coordinator

Hilton Los Cabos Beach & Golf Resort

May 2019 - Aug 2022 (3 years 4 months)

• Responsible to coordinate sales team by managing schedules, filing important documents and communicating relevant information. • Provide administrative support to Sales Department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information. • Responsible for daily administration of the Sales office. • Assist Director of Sales & Dir. of Groups Sales with their daily duties as needed.

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Executive Assistant

Hilton Los Cabos Beach & Golf Resort

May 2015 - May 2019 (4 years 1 month)

• Main Communication Bridge between the GM and VIP's attending phone calls and responding E-mails in a timely and efficient manner. • Arranging travel and accommodation as required for the Executive team and managing corresponding expense reports. • Responded to emails and other correspondence to facilitate communication and enhance business processes. • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability. • Processed travel expenses and reimbursements for executive team • Responsible for coordinating room reservations, transportation services, specific guest's requests with Front Office, Reservations, Room Service and Housekeeping departments • Assistance

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Administrative Assistant to Director of Finance

Hilton Los Cabos Beach & Golf Resort

Dec 2013 - May 2015 (1 year 6 months)

• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors. • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments. • Responsible for Director of Finance's agenda, itineraries and office supplies. • Responsible for property contracts renewal • Responsible for travel arrangements, expense reports • Support to other Finance departments: Account Payable, Payroll and Account Receivable • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.

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Order Taker in Room Dining

Hilton Los Cabos Beach & Golf Resort

Nov 2007 - Feb 2009 (1 year 4 months)

Aneliz Colin Martinez

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