Andrey Vlasov

Referral and Ambassador Manager

GoMining

Jul 2025 - Current (1 year 1 month)

• Recruited 100+ KOLs, YouTubers, Telegram channels, IBs, and crypto investors into the ambassador program from scratch • Managing a network of 1,400+ active ambassadors, driving engagement, referral strategies, and partner activation across Telegram, WhatsApp, and email • Grew average daily referral volume from 30 to 35/day (17%) and scaled monthly ambassador-driven purchase volume from $2.5M to $2.7M through targeted activation strategies • Tracked core partner metrics including FTD, Paying Users (PU), NGR, CAC, and Retention to evaluate channel quality and optimize partner performance • Collaborated with product/support teams on technical issues and bug verification, collected ambassador feedback across languages, and drove process impro

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Growth & Affiliate Specialist

Kucoin

Dec 2024 - Jun 2025 (7 months)

• Managed the referral program for the CIS region (promocodes, tracking links, tiered commissions: 20%/30%/40%) • Introduced ready-to-use creatives (banners, posts, video scripts) for partners, increasing CTR by 6% • Grew monthly affiliate-driven registrations from 930 to 1,160 (+22%) • Monitored affiliate performance and adjusted commission tiers based on partner quality and retention

Customer Support Manager

Phygital+

Aug 2023 - Nov 2024 (1 year 4 months)

• Managed B2B subscription lifecycle (creation, renewal, access) via Swagger API and internal tools for Tier 2–3 clients. Prepared usage reports for enterprise accounts and documented technical playbooks. • Maintained FAQ, Wiki, and response templates for payment, account, and product-error cases, speeding up first-line resolution. Coordinated with product/QA on bug verification and escalation • Handled customer feedback across Airtable, G2, TrustPilot, Appsumo in EN/RU, feeding recurring pain points into product improvements.

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International Moderator

Hyperlane

Jan 2022 - Jul 2023 (1 year 7 months)

• Provided multilingual support across Telegram, Discord, and X, resolving complex blockchain transaction cases • Created moderation protocols and CRM templates used by a team of 5 moderators • Generated weekly reports on user feedback, identifying top pain points each month

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