Andrey Ndukwe Customer service representative

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Medical Billing

MedCore Revenue Solutions

Oct 2025 - Mar 2026 (6 months)

As a Medical Biller, I was responsible for managing the end-to-end revenue cycle, ensuring accurate and timely submission of claims, and optimizing payment collection. My core responsibilities included verifying insurance eligibility, submitting medical claims to payers, posting payments, and managing accounts receivable. I utilized Salesforce and Google Workspace to maintain organized patient records, track claim status, and facilitate communication with insurance providers and healthcare facilities. My expertise in CRM management ensured efficient client and provider interactions, leading to improved revenue flow and patient satisfaction. • leveraged Aircall to manage inbound and outbound communications with patients, insurance providers

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Independent Travel Manager

Dreamport for Travel Arrangments

Jan 2025 - Sep 2025 (9 months)

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Team Lead Sales Executive

Yves Rocher, Ikeja GRA,

Oct 2022 - Jun 2024 (1 year 9 months)

As a Team Lead Sales Executive, I combined sales leadership with customer service responsibilities to drive revenue growth while ensuring a positive customer experience. I led a high-performing team, managed inbound and outbound customer interactions, converted leads into loyal customers, and consistently exceeded sales targets. My role required building strong customer relationships, identifying customer needs, resolving concerns, and providing tailored solutions that increased both customer satisfaction and retention. A significant part of my responsibilities involved customer support and relationship management. I regularly handled customer inquiries through phone, email, and chat, resolved service-related issues, processed follow-ups,

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Sales Team Lead

Aug 2022 - Jun 2024 (1 year 11 months)

As a Sales Team Lead, I have successfully driven sales initiatives and managed a high-performing team to achieve and exceed sales targets. My responsibilities included developing and implementing effective sales strategies, enhancing customer relationship management (CRM) practices, and leading prospecting efforts to generate new business opportunities. I excelled in B2B sales, utilizing CRM tools to track leads and manage client relationships effectively. Additionally, my experience in objection handling and appointment management has been instrumental in closing deals and ensuring customer satisfaction. While my role as a Sales Team Lead may not directly involve virtual assistance, many skills overlap significantly. For instance, my str

Sales Executive

Yves Rocher

Jan 2022 - Oct 2022 (10 months)

As a Sales Executive, I have successfully driven revenue growth through effective sales strategies and exceptional customer relationship management. My responsibilities included lead generation, prospecting, and converting leads into loyal customers, particularly in the moving services and business services sectors. I handled inbound calls, expertly managing customer inquiries and objections, which allowed me to build strong relationships and ensure customer satisfaction. Additionally, I utilized CRM tools to track interactions, manage appointments, and maintain accurate records of customer details, ensuring seamless follow-up and communication. While my experience as a Virtual Assistant may not directly align with all aspects of the Sale

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CustomerService Logistics/Data Entry

Eddyson Transport Company,

Jan 2020 - Jan 2021 (1 year 1 month)

Ajeromi Ifelodun Local Government

National Service Training Corps

Jan 2019 - Jan 2020 (1 year 1 month)

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Customer Care Representative

Accessories 2 die 4,

Jan 2018 - Jan 2019 (1 year 1 month)

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Assistant Class Rep

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Andrey Ndukwe

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