Andrew Murray

My current position is as a Technical Projects Implementations Specialist at Placemakr. My duties include advanced support for all employees of the company (internal support), project coordination, remote device management, inventory management, IT system support and setup, software setup across all properties and support for said software, user access, O365 Global admin, telecommunications support and setup, SOP creation and documentation. Prior to my most recent position, I was as an integrations specialist at Mitratech. This is a medium to large size company with roughly 10 000 clients, 2000 employees and ±500M USD in annual revenue. My responsibility was to streamline SOPs within the integrations department, project managed on-going projects, setup integration connections, coordinate with other departments and do reporting and presentations to upper management. Prior to my position at Mitratech, most of my experience was with, a cloud-based SaaS company delivering review software services to accommodation providers worldwide. I was managing and coordinating communications for integrations with 3rd party applications and played a role as third line technical support for certain issues or for clients that I met, and I remained the point of contact for them. My primary role was to resolve integration related issues, strengthen partnerships and integrate with new partners, coordinate with the various teams and provide documentation explaining the setup to be used for training or debugging. For the marketing team, I would edit our website’s partner page with the associated partners logo and description and information, inform the marketing manager that we do have a working integration so that commercial discussions could begin such as joint mailing campaigns, special offers to shared clients etc. For the sales teams I would communicate with account managers as well as the sales manager as the approach would differ in the sales method we were working with. The account managers to know if the integration was in place so that automation could happen and if there were any restrictions in addition to quantifying the functionality GuestRevu could offer. Sales managers needed to know this information as well as what costs were involved to the prospect or to GuestRevu and if any marketing campaigns were on the horizon and the potential reach as well as the market segment these campaigns would reach. For the support and development teams I would test and document and provide training depending on the feature or functionality. Testing would involve working with the API endpoint or checking incoming data for formats and/or errors in the data or errors with the internal processing of the data and relaying this information either to the client in an easy-to-understand conversation or to the appropriate point of contact internally. I am dedicated, hungry and eager to be a part of something great. If there is anything you would like to know more about or if you have any questions, please get in touch.