Andrés Quicaba

Andrés Quicaba

About

Detail

Research Design/ Data-Driven HR / Talent Management, Retention Strategy / Customer Support
Mexico City, Mexico

Timeline

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Résumé

Jobs verified_user 0% verified
  • Avantor
    Marketing and communications chair
    Avantor
    Oct 2024 - Dec 2025 (1 year 3 months)
    Global DEIB Committee Member at Avantor, driving structural initiatives to improve employee retention and well-being. Pioneered the application of Applied Archaeology and Anthropology to conduct systemic organizational analysis and ethnographic research, mapping informal networks and assessing positive and negative employee sentiment. Strategically enhanced the employee experience for a workforce of 900+, directly strengthening employer branding and internal communications. I led a People Analytics investigation into psychosocial risk factors in high-volume operations. I designed the methodology for correlating sleep quality with performance metrics, presenting findings to the HBPR that resulted in the implementation of micro-structural c
  • Avantor
    Sr. Problem and Supply chain solver
    Avantor
    Jul 2024 - Nov 2025 (1 year 5 months)
    Responsible for providing problem solving with stakeholder problems, sales and customer support, effectively managing SAP cloud and C4C systems to streamline operations. My role involved closing sales, generating quotations and implementing strategies for customer retention to enhance overall satisfaction.
  • TTEC
    Bilingual Customer Service Representative
    TTEC
    May 2021 - Aug 2023 (2 years 4 months)
    As a Bilingual Customer Service Representative at Teletech Mexico, I began my journey by providing exceptional customer service, which led to my promotion as a subject-matter expert focused on customer satisfaction, productivity, and overall campaign performance. In this role, I assisted regular agents in enhancing their service quality, while also providing valuable insights on business development by advising owners on best practices and business models to maximize profit. My extensive knowledge of the hotel industry allowed me to significantly improve service delivery and operational efficiency. Throughout my tenure, I effectively managed CRM (Customer Relationship Management) software, which facilitated better tracking of customer inter
  • Z
    Jr. Designer
    Zona Creativa
    Apr 2017 - Nov 2018 (1 year 8 months)
    Jr designer in startup graphic design company, intermediate knowledge of Adobe Illustrator and Photoshop, experience in sales and marketing.
Education verified_user 0% verified
  • Escuela Nacional de Antropología e Historia
    Licenciatura en
    Escuela Nacional de Antropología e Historia
    Jan 2024 - Current (2 years 5 months)
  • Instituto Politécnico Nacional
    Bachillerato Técnico o Certificación profesional técnica en
    Instituto Politécnico Nacional
    Jan 2015 - Dec 2018 (4 years)
Projects (professional or personal) verified_user 0% verified
  • T
    Thesis Work Project
    Feb 2025 - Current (1 year 4 months)
    During my thesis work project, I conducted extensive research, analyzed data, and synthesized findings to contribute to the academic community. I collaborated with faculty and peers to refine my thesis topic and ensure its relevance and rigor. Additionally, I utilized ClickUp for personal time schedule management, which helped me effectively organize my tasks and deadlines, ensuring that I remained on track throughout the project. This experience not only honed my research and analytical skills but also enhanced my ability to manage time efficiently in a demanding academic environment.