Collections & Billings Specialist / Account Manager - Sales Specialist
Emergia, Contact Center Emergía (Remoto)
Dec 2017 - Nov 2020 (3 years)
Versatile and results-oriented professional with proven success as a Collections & Billing Specialist, Account Manager, and Sales Specialist at Emergia Contact Center. Consistently achieved targets through sharp analytical skills, customer-focused strategies, and a proactive approach to problem-solving and revenue growth. My development in these roles was significantly supported by my leader, who provided invaluable guidance and mentorship, helping me to refine my strategies and commit to making more calls and striving for excellence with each interaction.
In my role, I managed a high volume of client interactions, many involving sensitive financial matters and service-related inquiries. A significant portion of our clients operated in hea