Andres mora venegas

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Team Lead / Patient Support

NCH Medical Group

Jan 2024 - Mar 2026 (2 years 3 months)

• In charge of people development: Overall team´s performance, motivation and individual evaluations monthly • Agent's coaching and training adaptation • Creation of new tools and processes • Leading site/global initiatives and projects • Responsible for developing and achieving team´s KPIs • Part of the recruiting processes (screening, interviewing, selection)

Senior Lead & Recruiter / Helpdesk & IT

McKinsey and Company

Jan 2020 - Jan 2024 (4 years 1 month)

• In charge of screening, interviewing, selection and project assignment processes and initiatives (creation, improvement and adoption). • Driving and assisting with Professionals and Analysts development and performance, including behavioral changes, performance improvement to ensure KPIs achievement and technical knowledge improvement. • Lead global initiatives to improve streamline systems and processes, focused but not limited to improving customer service, experience, and operations. • Training material creation and delivery. • Leverage users and specialists feedback to improve services and processes. • Partnering and leveraging other teams/units at the firm to build or improve current services, products, and tools, while als

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Team Lead / Data Analyst

Empire LLC

Jan 2019 - Jan 2020 (1 year 1 month)

• In charge of development and improvement of operation's processes and technologies • Responsible for people development: Overall performance and individual evaluation per trimester • Driving and fostering continuous development culture and projects, as well as team motivation and engagement • Responsible of recruiting, Training, and Work assignment processes and initiatives for new hires and current employees • Mentoring new Team members and Leads. Maintaining a "Constant Learning" culture, ensuring the acquisition of new skills/knowledge per trimester • Leading site/global initiatives and projects with global impact • Responsible for developing and achieving team/site's KPIs • Leading client acquisition and retention initiatives

Tech Support Manager / ASAMS

Tek Experts

Jan 2018 - Jan 2019 (1 year 1 month)

• In charge of people development: Overall performance and individual evaluations monthly • Driving and fostering continuous development culture and projects • Responsible for screening, interviewing and training processes • Mentoring new Team Leads and technical knowledge improvement • Leading site/global initiatives and projects • Responsible for developing and achieving team/site's KPIs • Additionally, I oversaw software development projects and managed IT equipment configuration tasks, ensuring that my team was well-equipped and knowledgeable in these areas, which contributed to our overall success and efficiency.

A

Team Lead / Customer Service Manager

Amazon Costa

Jan 2013 - Jan 2018 (5 years 1 month)

• In charge of people development: Overall performance and individual evaluation quarterly • Driving and fostering continuous development culture and projects • Responsible for Interviewing, Training, Motivation, and Work assignment processes • Mentoring new Team Leads and developing agents towards desired growth opportunities • Leading site/global initiatives and projects • Responsible for developing and achieving team/site's KPIs

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Administrator / Tech Support

Villas Internet Café.

Jan 2006 - Jan 2013 (7 years 1 month)

Andres mora venegas

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