A

Andres Felipe rodriguez

About

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Bogota D.C., Colombia

Timeline

work
Job

Résumé

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  • T
    CUSTOMER SERVICE REPRESENTATIVE
    Ttec|
    Jun 2024 - Current (2 years 2 months)
    Provide assistance to customers regarding their services, including billing inquiries, technical issues, and service plans. Promote and sell products and services when applicable, including upselling features that may benefit the customer.
  • Primo
    FOOD PRODUCTION SUPERVISOR
    Primo
    Oct 2022 - Mar 2024 (1 year 6 months)
    Maintained high product quality standards through regular inspections, staff training, and adherence to sanitation guidelines. Reduced food waste by monitoring inventory levels and adjusting production plans accordingly.
  • Transcom
    SME TEAM LEADER
    Transcom
    Nov 2021 - Jun 2022 (8 months)
    Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features. Improved user productivity and efficiency through system training and support.
  • One link
    CUSTOMER SERVICE REPRESENTATIVE
    One link
    May 2021 - Nov 2021 (7 months)
    Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records.
  • Teleperformance
    CUSTOMER SERVICE REPRESENTATIVE
    Teleperformance
    Jun 2019 - Mar 2021 (1 year 10 months)
    Resolved customer complaints with empathy, resulting in increased loyalty and repeat business