Andres Felipe Leon Lopez Ing Industrial

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Sales Asistant

THE VIECOO GROUP

Jun 2024 - Jan 2025 (8 months)

• Conducted pre-applications and followed up with individuals to ensure the submission of essential documents for PRMG Bank's pre-approval process for home purchase loans in the United States, particularly in NJ and FL. Additionally, maintained communication with Realtors regarding the purchase, sale, or lease of real estate. Furthermore, provided chat and email support to clients, enhancing their experience and ensuring they received timely assistance throughout the loan application process. My aspiration to be a good communicator drove me to develop strong relationships with clients and real estate professionals, ensuring clarity and efficiency in all interactions.

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IT Bilingual Helpdesk Consultant

Office Partners

May 2023 - Mar 2024 (11 months)

As an IT Bilingual Helpdesk Consultant, I provided exceptional technical support for users, with a strong focus on customer service. I independently resolved a majority of issues related to Windows 7, 10, and network printers, as well as software and hardware break/fix challenges. My role involved diagnosing and troubleshooting end users' desktop application issues and delivering appropriate solutions. Additionally, I created tickets for issues using ServiceNow, ensuring efficient tracking and resolution. I also utilized CRM tools to manage customer interactions effectively and engaged in direct communication with customers via Dialpad, enhancing the overall support experience.

Medical Brand Advocate

Sagility

May 2023 - Current (3 years 2 months)

As a Medical Brand Advocate, I provided assistance to members of Humana Insurance regarding their medical plans and benefits. I answered questions related to the insurance and the products offered by the company, ensuring that members received accurate and helpful information. Additionally, I sent and received personal health and confidential information while resolving any issues that members may have encountered. I checked bills and escalated issues when necessary. Furthermore, I utilized appointment scheduling skills to assist clients in making doctors' appointments, enhancing their overall experience with our services. I also contacted doctors directly to facilitate appointment scheduling for patients, ensuring timely access to necessar

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Commercial Executive

INVERSIONES BIKER

Aug 2020 - Mar 2022 (1 year 8 months)

• Promoted and sold motorcycles offered by the dealership, effectively engaging with customers to understand their needs and preferences. • Acquired new clients and consistently met the sales goals set by the company. Additionally, utilized Dialpad to efficiently contact customers, facilitating communication and enhancing the sales process.

Junior Professional of Transportation.

Geopark

Nov 2018 - Mar 2019 (5 months)

• To confirm the cost of the services hired by the transportation department. • Sending closing monthly reports to the operation, marketing and finances department. (provisions)

Agente Bilingüe ventas

ContactPoint360

Oct 2017 - Apr 2025 (7 years 7 months)

Como Agente Bilingüe de Ventas, fui responsable de la venta de energía eléctrica y gas tanto de manera inbound como outbound a ciudadanos en Estados Unidos de América. Mi enfoque se centró en entender las necesidades de los clientes y ofrecer soluciones adecuadas para maximizar su satisfacción. Además, proporcioné soporte por chat, lo que permitió una comunicación efectiva y rápida con los clientes, mejorando así la experiencia general del servicio.

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Logistic Supervisor.

DESTINO SEGURO-IMPALA

Feb 2017 - May 2025 (8 years 4 months)

• Oversaw the logistics and distribution of tank trucks to all fields in Llanos 34, ensuring efficient management of available trucks for loading operations. Additionally, I coordinated appointment scheduling for truck deliveries, meticulously planning schedules to meet specific timeframes and ensure timely load deliveries. Furthermore, I utilized my skills in appointment scheduling to effectively manage truck replacements when necessary, ensuring seamless operations and minimizing downtime in the logistics process. I also applied my account management skills by effectively handling the company's client, Geopark, which enhanced our service delivery and strengthened client relationships. This role also contributed to my personal aspirations,

Administrative Assistant

Parex Resources

Oct 2015 - Feb 2016 (5 months)

- Logistic and distribution of tank trucks to all the fields Parex Resources owns or has participation in, as well as the transportation of light and gross oil to blending plants. - Planning, management, and control of oil transportation guides (known as GUTS) from Parex Resources, including their use and application requirements to Ecopetrol. - Planning, management, and control of the inventory of materials used in the field to transport the oil. - Verification and approval of the standby charges by third-party companies, as well as their invoices and cost centers. - Inputting all information about the oil transported where Parex owns or has participation into the system. - Traffic control of all tank trucks that presented inconsisten

Production Technician

Parex Resources

Oct 2014 - Oct 2015 (1 year 1 month)

- Managed the logistics and distribution of tank trucks to all fields owned or participated in by Parex Resources, ensuring efficient transportation of both light and heavy oil to blending plants. - Planned, managed, and controlled oil transportation guides (known as GUTS) for Parex Resources, adhering to application requirements set by Ecopetrol. - Oversaw the inventory management of materials used in the field for oil transportation, ensuring optimal resource allocation. - Verified and approved standby charges from third-party companies, including their invoices and cost centers, to maintain financial accuracy. - Entered all relevant information regarding oil transportation into the system, ensuring comprehensive tracking of Parex's o

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Logistic and Marketing Assistant

SERTECPETROL

May 2014 - Oct 2014 (6 months)

• Managed and controlled the inventory of Verano Energy Limited, ensuring accurate tracking and reporting of stock levels. • Verified and controlled all oil dispatched from fields where Verano Energy has participation, maintaining compliance with operational standards. • Verified and approved all invoices related to oil transportation, ensuring accuracy and timely processing. • Identified the cost centers for all invoices, facilitating effective budget management and financial oversight. • Engaged in customer service by coordinating with various companies to arrange the transportation of oil, fostering strong relationships and ensuring client satisfaction throughout the logistics process. Additionally, I communicated with customers

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Filed Assistant

Essential Energy

Jul 2012 - Jul 2013 (1 year 1 month)

• Translator English-Spanish -Production reports -Management and control of all snacks and lunch of the staff. -Management and control of the petty cash. -Management and verification of all personal that are in the field. -Planning, management and control of the inventory: Parts, Gas and maintance of the units.

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Logistic and sales Supervisor

VISION MEDICA ALTERNATIVA

Mar 2011 - Oct 2011 (8 months)

- Supervise the achievement of monthly sales goals for the medical center, ensuring that targets are met efficiently and effectively. - Oversee the delivery of products to clients both locally and internationally, while verifying customer and patient care provided by the responsible staff. - Generate and analyze reports to track performance and identify areas for improvement. - Engaged in cold calling to reach out to potential customers interested in our services, enhancing our outreach efforts and expanding our client base. - Utilized CRM tools to manage customer relationships and streamline communication, ensuring a high level of service and satisfaction. - Provided chat support to clients, enhancing communication channels and ensurin

Bilingual Assistant

Teleperformance Colombia

Sep 2010 - Feb 2011 (6 months)

- Assisted customers by providing information and technical support for services offered by the company in the USA. - Resolved inquiries and doubts regarding the services provided, ensuring customer satisfaction. - Processed account funding using debit/credit cards or prepaid minute cards, addressing any inconveniences related to the services. - Utilized Dialpad to reconnect with customers when calls dropped, ensuring continuous support and effective communication throughout the customer service experience. Additionally, provided chat support to engage with customers, enhancing their overall experience and ensuring that all inquiries were addressed promptly and effectively.

Bilingual Floor Manager

BILATERAL

Jun 2009 - Apr 2010 (11 months)

-Bilingual Floor Manager. Representative of technical support and Sales department -To respond to customer´s request and complaints. • Enmphasized in excellent customer service, we answer all the calls incoming and try to resolve any kind of issue customer has.

Andres Felipe Leon Lopez

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