Customer Service and Collections Representative with over 3 years of experience supporting US-based clients in high-volume outbound and inbound environments.
I have experience handling billing inquiries, payment resolution, account follow-ups, and sensitive financial information while adhering to internal policies and regulatory guidelines. I’ve worked in both remote and on-site roles, managing high call and email volumes with accuracy and professionalism.
I’m comfortable working across US time zones, using internal CRM and account management systems, automated dialer platforms, and email-based customer support tools.
Key areas of experience:
• Outbound & inbound customer calling
• Collections support & payment plans
• Billing and payment discrepancy resolution
• Compliance & data handling
• Remote work discipline
Languages: Spanish (Native) | English (Professional Proficiency)
