Andrea Cumana

Andrea Cumana

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Operations & Logistics Specialist | Customer Success | Customer Care | Process Optimization
Distrito Federal, Venezuela
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Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • C
    Sales & Customer Support Specialist
    Corporacion JC
    Jun 2019 - Current (7 years)
    Key responsibilities: Provided exceptional customer service to both new and existing clients across various channels (chat, email, phone). Managed order fulfillment process from start to finish, including order processing, inventory management, and shipping coordination. Proactively identified and resolved customer issues, ensuring high levels of customer satisfaction. Successfully met and exceed sales targets consistently
  • I
    Market Intelligence Specialist
    Innovation Hacking Lab
    Oct 2018 - May 2019 (8 months)
    Gathered, analyzed, and interpreted market data from various sources (industry reports, surveys, competitor analysis) to identify trends and opportunities. Developed and maintained market intelligence dashboards and reports to track key performance indicators (KPIs) and monitor market dynamics. Demonstrated strong analytical, problem-solving, and communication skills, with a proven ability to translate data into actionable insights. Administrate all the data
  • C
    English Teacher
    COLEGIO SANTO TOMÁS DE VILLANUEVA
    Sep 2017 - Aug 2018 (1 year)
    Developed and delivered engaging and interactive English language lessons to secondary school students. Fostered a positive and inclusive learning environment that encouraged student participation and collaboration. Assessed student progress through a variety of methods, including quizzes, tests, and classroom observations.
  • O
    English Teacher Assistant
    Oxford International Center|
    Jan 2017 - Jun 2017 (6 months)
    Provided direct support to the lead teacher in all aspects of classroom instruction. Guided small groups of students in learning activities and provided individual assistance to students who needed extra support. Communicated effectively with the lead teacher and other staff members to ensure a smooth and collaborative learning experience.
Education verified_user 0% verified
  • Universidad Simón Bolívar
    Associate Degree in International Trade
    Universidad Simón Bolívar
    Jan 2015 - Jan 2020 (5 years 1 month)
  • O
    English-Spanish Bilingual Certificate
    Oxford International Center
    Jan 2015 - Jan 2016 (1 year 1 month)