Andrea Sofia Neira Bilingual Customer Service Representative with 8 years of

Customer Support Specialist

Snapsheet

Jun 2024 - Nov 2024 (6 months)

• In this position, I worked in the administrative department of an auto insurance company that handled all types of vehicles across the USA. My primary responsibility was to review photos of vehicle damages and forward them to the estimator, who would oversee the subsequent steps in the claims process. In addition to these tasks, I managed customer communications via SMS, email, and phone calls to request additional photos when necessary, ensuring the claims process could proceed efficiently and without delays. I utilized the company's CRM system to manage workflows and maintain accurate records, while leveraging Google tools to organize and prioritize tasks. Through these efforts, I consistently met and exceeded daily performance targets

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Sales Customer Support Specialist

Occ247

Jul 2023 - May 2024 (11 months)

• In this role, I effectively explained the various features of a CRM software to prospective and existing clients, showcasing my in-depth understanding and ability to communicate complex technical details clearly. I was responsible for managing and responding to a high volume of emails and calls from clients interested in the software, ensuring timely and professional communication. One of my key activities involved proactively reaching out clients initiated free trials to gauge their continued interest any questions or concerns they might have This task required a keen sense of customer and I adeptly utilized a range of tools, including HubSpot, and AirCall, to streamline workflows, enhance communication, and manage client interactions e

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Bilingual Customer Service Agent

Staff Boom Peru SAC

May 2023

• In this role, I had the responsibility of educating customers on various types of insurance, including auto, health, and commercial policies. I would effectively communicate the intricacies of these insurance options to customers, ensuring they were well-informed. Additionally, I demonstrated my problem-solving abilities by identifying issues, analyzing information, and offering appropriate solutions. My strong communication skills, both in verbal and written forms, allowed me to convey information clearly and effectively. Whether working independently or as part of a team, I excelled in collaborating and maintaining a productive work environment. Time management was another strength of mine, enabling me to prioritize tasks and meet dead

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Virtual Bilingual Customer Service Agent

TELEPERFORMANCE PERU SAC

Feb 2022 - Mar 2023 (1 year 2 months)

• In this role, I focused on providing excellent customer service by educating customers on billing, payment processing, and empathetic relationships with clients, consistently surpassing service standard goals and establishing a reputation for exceptional service. By leveraging my extensive knowledge of products and services, I ensured that every customer received exceptional assistance and had a welcoming and positive experience. I actively collaborated with team members to enhance the overall customer service experience and consistently exceeded team goals by achieving high client satisfaction rates. I promptly responded to customer requests, offering outstanding support and personalized recommendations to address their specific needs.

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- Virtual Bilingual Customer Service Agent

(Walmart Campaign)

Nov 2021 - Jan 2022 (3 months)

• In this role, I prioritized providing a superior customer experience by actively addressing customer concerns, showing empathy, and swiftly resolving problems. I took responsibility for investigating and resolving various concerns, including accounting, service, and delivery issues. Through my dedication, I developed a profound understanding of customer service principles and best practices, ensuring that I consistently delivered exceptional service. Actively listening to customers, I effectively handled their concerns in a timely manner and escalated significant issues to my supervisor when necessary. I earned the trust of customers by providing them with knowledgeable and accurate information, proficiently communicating in both English

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Virtual Assistant of Pet Transportation Company

Global Pet Peru SAC

May 2021 - May 2022 (1 year 1 month)

• In this position, my primary responsibility was to provide information to clients who were interested in traveling with their pets to other countries. I excelled at creating personalized travel plans, aiming to enhance the customer service experience and ensure client satisfaction. I possessed a strong passion for learning and was committed to continuous improvement, consistently seeking opportunities to expand my knowledge and skills. As a team player, I actively participated in collaborative projects, effectively contributing to team goals. I was proficient in working both independently and as part of a team, adapting to various work environments. Additionally, I quickly learned and adapted to new technologies and software applications

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- Pet Shop Virtual Assistant

Global Pet Shop Peru SAC

May 2021 - May 2022 (1 year 1 month)

• In this role, I efficiently managed my time to meet demanding deadlines, applying effective time management techniques. I gained extensive expertise in data entry, analysis, and reporting, ensuring accuracy and efficiency in my work. Identifying issues and analyzing information, I consistently provided effective solutions to various problems. With excellent communication skills, both verbal and written, I effectively conveyed information and maintained clear and concise communication channels. I actively participated in team projects, showcasing my ability to collaborate and work effectively with colleagues. Moreover, I delivered services to customer locations within specified timeframes, ensuring timely and efficient service. As part of

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Receptionist and Assistant in Fronk Desk

Innela Peru SAC

Jan 2020 - Aug 2020 (8 months)

• In this role, I took charge of resolving customer problems and complaints, ensuring their satisfaction and maintaining positive relationships. I warmly greeted a large number of visitors, vendors, and interview candidates, creating a welcoming atmosphere. Additionally, I provided professional and friendly assistance to incoming visitors and customers, offering knowledgeable support. I efficiently managed the central telephone system, answering calls and directing them to the appropriate recipients. To ensure smooth operations, I restocked supplies and placed purchase orders to maintain optimal stock levels. Communication with clients was a crucial aspect of my responsibilities, and I corresponded with them through various channels, inclu

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Desk Receptionist, Counter and Secretary

Imla Peru SAC

Jul 2018 - Dec 2019 (1 year 6 months)

• In this position, I effectively managed my time to ensure the completion of all tasks within designated deadlines. I thrived in a fast-paced environment and consistently achieved success while working under tight time constraints. As a team player, I actively participated in collaborative projects, demonstrating my ability to work harmoniously and effectively with colleagues. I possessed strong self-motivation and took personal responsibility for my work, ensuring its quality and timely completion. Within a team setting, I provided valuable support and guidance to my peers. When faced with challenging tasks, I displayed a high level of initiative and creativity, finding innovative solutions. Attention to detail was a key aspect of my wor

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Zonal Coordinator of National Census of Peru 2017

Inei Peru SAC

Sep 2017 - Oct 2017 (2 months)

• In my role, I showcased my leadership skills by effectively managing projects from their initial concept to successful completion. Utilizing critical thinking, I adeptly analyzed problems, evaluated potential solutions, and made informed decisions. Both my verbal and written communication skills were exceptional, allowing me to convey information clearly and effectively. Through engaging in group projects, I further developed strong communication and organizational skills, ensuring seamless collaboration and project success. When faced with challenging tasks, I consistently demonstrated a high level of initiative and creativity, finding innovative approaches to problem-solving. Additionally, I actively participated in team projects, cont

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Sales Customer Service Operator

MDY Contact Center Peru SAC

Sep 2017 - Oct 2017 (2 months)

• In my volunteer work at local community organizations, I actively contributed to their day-to-day operations, providing valuable assistance. Through my involvement, I demonstrated creativity and resourcefulness by developing innovative solutions to address various challenges. Utilizing my strong analytical and problem solving skills, I effectively tackled complex situations, generating effective solutions. As a leader, I successfully motivated and inspired others, leveraging my leadership capabilities. Whether working independently or as part of a team, I exhibited proficiency in both settings. I maintained flexibility in my schedule, willingly working night, weekend, and holiday shifts to fulfill organizational needs. Employing critical

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Sales Customer Service Operator

Call Center Ateneo Peru SAC

Feb 2017 - Aug 2017 (7 months)

• In this role, I consistently and promptly answered a continuous stream of customer calls, minimizing wait times and ensuring timely assistance. I prioritized providing a superior customer experience by addressing their concerns with empathy and resolving problems swiftly. Actively participating in team meetings and training sessions, I remained well-informed about product updates and changes, allowing me to deliver accurate information to customers. I diligently tracked customer service cases and maintained updated customer information in the service software. Additionally, I followed up with customers after resolving their issues, demonstrating a commitment to maintaining high standards of customer service and ensuring their satisfactio

Andrea Sofia Neira

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