A
Andrea Lugo
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Falcón, Venezuela
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Résumé
Jobs
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Costumer serviceDream Art AgencyJan 2025As a Media Content Manager and Customer Service representative, I was responsible for overseeing the creation and management of engaging media content while providing exceptional online customer service. My role involved ensuring that all content met quality standards and effectively addressed customer inquiries. Additionally, I utilized proofreading skills to meticulously read and correct typos in long paragraphs and conversational texts, ensuring that no detail was overlooked and that all communications were clear and professional. This attention to detail not only enhanced the quality of our content but also contributed to a positive customer experience.- ACostumer serviceArte di LussoJan 2023 - Jan 2025 (2 years 1 month)costumer service, pre-post sales and marketing content online - presential
- JPhoto editor and media managerJVSDJan 2019 - Jan 2022 (3 years 1 month)As a Photo Editor and Media Manager, I was responsible for editing and managing media content while also providing exceptional customer service online. This role required me to stay attuned to the evolving needs of clients, ensuring that their requests were met promptly and effectively. Additionally, I utilized calendar management skills to update daily client needs and reschedule appointments, ensuring that new clients received their services on the dates provided, which enhanced overall client satisfaction and service efficiency.
- VBar managerVintage ClubJan 2016 - Jan 2018 (2 years 1 month)As a Bar Manager, I was responsible for delivering exceptional customer service, overseeing the opening and closing of the bar, and performing barista duties while ensuring a high standard of beverage preparation. I managed inventory and handled supplier payments to maintain smooth operations. Additionally, I utilized CRM tools to enhance customer interactions and ensure a personalized experience, while my project management skills helped streamline bar operations and improve efficiency. I also provided executive assistance by coordinating with suppliers and ensuring that all details were meticulously documented for superior intake, contributing to a seamless workflow and an excellent customer experience.
Education
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- AProfesional ChefAcademyJan 2016 - Jan 2018 (2 years 1 month)
- LPublic accounting/L.U.ZJan 2015 - Jan 2017 (2 years 1 month)
- UBachelor/U.E.A "Simón Bolivar"Jan 2002 - Jan 2014 (12 years 1 month)