Andrea Delgado Mora Senior Project Manager

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Program Manager

Panda Dynasty

Feb 2025 - Jun 2025 (5 months)

Program and Project Management Specialist

Accenture

Jan 2022 - Feb 2024 (2 years 2 months)

In my current role as a Program and Project Management Specialist, I am involved from a Program Management perspective in the process of transitioning and transforming the look and feel of an International Technology Company, starting with their website and the way their hardware is displayed. With this purpose in mind, I communicate daily with all stakeholders to track deliverables and progress while also assisting in the creation and implementation of internal processes inclined to an Agile approach. Additionally, I manage dispatch logistics to ensure that hardware is ordered, delivered, and maintained properly before implementations, which is crucial for the success of the projects.

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Senior Project Manager

HYPERCORE NETWORKS/NITEL

Dec 2021 - May 2022 (6 months)

While working in this position, I have successfully managed the simultaneous delivery of multiple internet circuits for a client with U.S. and International locations. Part of my weekly routine would involve the creation and update of status reports that would be sent and later discussed with my client, where I would address any questions or concerns. This process includes periodically triggering Smartsheet automated messages that are addressed to all stakeholders and documenting all progress, risks, and deliverables. Additionally, as part of my end-to-end role, I was responsible for remotely configuring and dispatching equipment for network and VoIP implementations, ensuring seamless project execution and client satisfaction.

Senior Project Manager

ATT

Jul 2016 - Dec 2021 (5 years 6 months)

During my time with this company, I successfully delivered hundreds of Network projects and large-size IT transformation programs for some of the biggest companies in the world such as Nokia, Bimbo Bakeries, and Campbell Soup Company. I also collaborated in the creation of account onboarding documentation, managing a group of Senior PMs and Engineers located in India, Brazil, United States, France, Malaysia, and Costa Rica for Network change implementations; delivered workshops and assisted in developing processes. Additionally, I utilized Google Workspace tools to create comprehensive documentation and reports, ensuring clarity and consistency in project communication. Report creation, client presentations, and SOW construction (gathering

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Senior Project Manager, Data and Voice

Reallinx

Jun 2014 - Jul 2016 (2 years 2 months)

Some of my responsibilities within the company: • Training new Project Managers and distributing the workload among them. While acting as head of delivery for larger size projects. • Interacting with new Service Providers on behalf of the company to establish processes and set our expectations as their client and associate. • Raising hot issues or concerns as well as positive feedback during monthly follow up calls with Service Providers to ensure a smooth transition and/or day to day interaction as well as problem management. amdm0985@gmail.com / m: +506 8701-0775 • Being the client´s advocate while coordinating with all involved parties to ensure that all stages of the Provisioning process develops accurately and in a timely fashion

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Fundraising Administrator

TEENSMART INTERNATIONAL

Mar 2014 - Jun 2014 (4 months)

Temporary position at a ONG dedicated to facilitate technology solutions for educational purposes targeted towards children and teenagers of Costa Rica

Project Staffing Professional

IBM

Sep 2013 - Nov 2013 (3 months)

While in this position, I learned more about staffing needs for short and long-term consulting projects in North America. Some of my duties were: • Sourcing candidates from internal and external pools, working in collaboration with project and other staffing managers across the globe. • Building effective, productive relationships with project managers to better determine their communication and candidate preferences, which would help me seek and find the right professional as well as initiate subcontracting or other solutions when required. • Leveraged operations management skills to oversee vendor and client management, ensuring seamless communication and progress reporting. • Acted as the primary point of contact for all project upda

Service Controller

Fujitsu Technology Solutions

Sep 2012 - Jun 2014 (1 year 10 months)

The main purpose of my role was to be directly involved in the management of Incident and Change Management for clients such as British American Tobacco and Brookfield Global Asset Management, while also acting in a supervisory capacity for the Help Desk agents (60 agents per shift). While on this job, I worked on supporting agents' doubts, facilitated knowledge transfer, and training. Part of my daily routine included: • Achieving workload balance for my subordinates. • Building processes/work instructions documentation and periodically updating it. • Contacting clients to make them aware of scheduled maintenance notifications. • Joining conference calls with Local and Global Resolvers, checking old tickets for the End Markets, and

Account Manager II

Experian Marketing Services

Apr 2009 - Feb 2012 (2 years 11 months)

Throughout my time at this company, I set up and managed digital marketing advertising campaigns for some very important customers: • Adidas • Napster • Sports Chalet Part of my job required that I built weekly and monthly statistics reports, which I presented to the management team and subsequently conveyed to our clients. I also had the opportunity to work with teams located all over the globe during conference calls and training workshops. Additionally, I occasionally conducted candidate interviews, both personally and remotely, which enhanced my communication skills and contributed to the overall team dynamics.

Acting Team manager - Job Coach - Senior Rep

Sykes

Oct 2006 - Apr 2010 (3 years 7 months)

As an Acting Team Manager, Job Coach, and Senior Representative for one of the largest insurance companies, I had a rewarding opportunity to manage a staff of 21 call center agents, where I planned team-building activities and handled various administrative tasks. During my tenure, I successfully improved productivity and QA scores by 40% within just six months. This achievement was made possible by building and analyzing reports based on KPI metrics, QA, and attendance to tailor performance development plans for each individual. Additionally, I delivered one-on-one coaching sessions and group workshops to enhance team performance. My role also involved utilizing CRM (Customer Relationship Management) skills to interact effectively with bot

Andrea Delgado Mora

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