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Anastasiia Bobrynova

About

Detail

Bogota D.C., Colombia

Contact Anastasiia regarding: 

Flexible work
Starting at USD15/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • T
    Business Analyst
    Turing,
    Mar 2025 - Apr 2025 (2 months)
    Analyze and simplify large content into logical components. Solve diverse analytical problems and create training scenarios for LLMs. Validate factual claims and provide clear feedback to improve model accuracy. Collaborate with teams to refine AI outputs.
  • U
    Loan Partner
    USA Loans,
    Mar 2024 - Current (1 year 4 months)
    As a Loan Partner, I verified applicant information, including employment history, credit reports, and financial statements, to assess loan eligibility and ensure compliance with company and regulatory standards. I provided exceptional customer service by guiding clients through the loan process, addressing inquiries, and keeping clients informed of the status of their applications. I diligently reviewed and analyzed mortgage loan applications to ensure the completeness and accuracy of all required documentation. Additionally, I communicated effectively with clients, loan officers, and underwriters to gather necessary information and resolve any discrepancies or issues promptly. My skills in translating allowed me to work seamlessly with bo
  • T
    Developer Screening Team Lead
    Toptal,
    Dec 2021 - Dec 2023 (2 years 1 month)
    Ensure company goals and objectives are being met by each employee and provide constructive feedback. Experience analyzing company needs, employee development, and goal-setting Strong understanding of business goals and standards for customer service Ability to communicate effectively with senior management and other departments Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same
  • C
    Technical Coach (Remote)
    Concentrix,
    Aug 2020 - Dec 2021 (1 year 5 months)
    As a Technical Coach, I am a critical thinker with strict attention to detail, capable of leading groups and fostering an environment of problem-solving and collaboration. I advocate for teams and clients with professionalism and confidence. Additionally, I leverage my skills in translating between Spanish and English to effectively communicate with diverse clients, ensuring that all stakeholders are engaged and informed throughout the coaching process.
  • C
    Customer Service Coordinator
    Concentrix,
    Oct 2019 - Aug 2020 (11 months)
    As a Customer Service Coordinator, I responded to customer inquiries and requests via telephone, email, and chat in a timely fashion, ensuring a high level of service. I escalated inquiries and requests as necessary to the appropriate department or person, following outlined guidelines to maintain efficiency. I displayed a courteous and empathetic attitude to all customers, performing thorough research to provide accurate answers to their inquiries and requests. Additionally, I utilized my translating skills while working with Spanish and English-speaking clients, enhancing communication and ensuring that all customers received the support they needed in their preferred language.
  • C
    Manager
    Café Francés Cappuccino,
    Jan 2015 - May 2018 (3 years 5 months)
    Customer service. Management of the report and finances. Selection and training of the personnel.
  • K
    Sales representative
    KRUMTAP,
    Jan 2014 - Jun 2014 (6 months)
    Search for new clients. Contract management. Technical support and QA.
  • M
    Sales representative
    Miscellanea ROMY,
    Dec 2011 - Dec 2014 (3 years 1 month)
    Inventory management. Customer service and financial reports.
Education verified_user 0% verified
  • CertiProf
    Professional Scrum Master
    CertiProf
    Jul 2023 - Aug 2023 (2 months)
  • S
    Customer Relationship Management (CRM)
    Sena
    Jan 2015
  • National Technical University
    Master's Degree in Hospitality and TourismAdministration
    National Technical University
    Jan 2010 - Jan 2011 (1 year 1 month)
  • National Technical University
    Business Administration
    National Technical University
    Jan 2006 - Jan 2010 (4 years 1 month)