Ana Santana

Ana Santana  new_releases

About

Detail

Bachelor in English and Portuguese
Bogotá, Bogota, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • A
    Lead Teacher Training
    ACNUR, Agência da ONU para Refugiados
    Sep 2022 - Jul 2023 (11 months)
    - Specialized in the design and implementation of contextualized English classes focused on language and migration, I have facilitated effective language learning and communication among people from diverse backgrounds. - My commitment to inclusion and diversity has been paramount in each of my projects, collaborating with humanitarian organizations and government entities to generate positive change in the lives of displaced individuals. - I strive to promote and provide comprehensive support in socio cultural and adaptive educational development areas, aiming to strengthen social cohesion and mutual understanding between refugee communities and host societies.
  • A
    Lead intercultural Trainer
    ACNUR ESPAÑA
    Sep 2022 - Sep 2023 (1 year 1 month)
  • Capital One
    Job Coach
    Capital One
    Feb 2020 - Feb 2022 (2 years 1 month)
    - Highly skilled professional in facilitating educational materials focused on communication skills and job training. - My experience has been centered on the development of essential sociocultural competencies for the role of a bilingual agent, performance indicators, allowing me to effectively operate in multicultural environments. - With a special focus on service and achieving key performance indicators related to the business sector, I have demonstrated my ability to deliver concrete and high-quality results.
  • Sutherland
    Training Specialist
    Sutherland
    Feb 2020 - Aug 2022 (2 years 7 months)
    - Responsible for the entire training process from start to finish for banking, self financing, collections, soft skills, customer service, among others: from training for new employees. - Ongoing training, and knowledge management, as well as the performance outcomes derived from them. - My role involved training in content, material design, development, and reviews for both the training needs of new employees and ongoing training. - I drove continuous improvement for all front-line training personnel, such as trainers, interns, and subject matter experts, through classroom observations and training sessions.
  • C
    Job Coach public Remote experience
    Capital One Bank
    Feb 2020 - Aug 2022 (2 years 7 months)
    communication skills and job training in the past. My expertise was centered on developing essential sociocultural competencies for bilingual agents, enabling me to operate effectively in multicultural environments. I had a particular focus on service and achieving key performance indicators within the business sector, consistently delivering concrete and high-quality results. Throughout my career, I designed and implemented effective strategies to improve workplace communication, which positively impacted team performance and collaboration. As a results-oriented professional, my goal was to make a significant impact in the business sector, contributing to the growth and success of organizations by strengthening the communication skills and
  • S
    Lead Knowledge Managment
    Sutherland Global Services
    Jan 2020 - Sep 2022 (2 years 9 months)
    Responsible for the entire training process from start to finish for banking, selffinancing, collections, soft skills, customer service, among others: from training for new employees, ongoing training, and knowledge management, as well as the performance outcomes derived from them. My role involved training in content, material design, development, and reviews for both the training needs of new employees and ongoing training. I drove continuous improvement for all front-line training personnel, such as trainers, interns, and subject matter experts, through classroom observations and training sessions. I provided technical and soft skills coaching to enhance the effectiveness of all floor training, including delivery/remedial training for un
  • U
    University Teacher Assistant
    UNIMINUTO Colombia
    Feb 2019 - Dec 2019 (11 months)
    - Dedicated educator focused on enriching the linguistic learning experience in foreign languages such as English and Portuguese. - I designed and facilitated effective sessions for students of all levels, from beginners to advanced, with a special emphasis on children, youth, and teenagers. - My objective was to promote cultural diversity and language acquisition in each session.
  • U
    Language Specialist
    UCS - University of Caxias do Sul
    Mar 2017 - Mar 2018 (1 year 1 month)
    I worked as a language assistant, dedicated to providing high-quality translation services to meet the diverse needs of clients and projects. I was a specialist committed to educational excellence and the promotion of cultural diversity. My responsibility was to adapt the teaching approach according to the students' needs, offering support in various tasks and areas of educational development. I focused on collaborating closely with teams, and I was recognized for my ability to motivate and guide students in their learning process. I actively participated in planning and executing multicultural activities outside the classroom, using effective communication to excel in these areas and continue evolving while fostering diversity and intercul
  • B
    Client Services Representative
    BPO
    Jan 2016 - Dec 2021 (6 years)
    - As a bilingual agent, I have gained extensive experience in various fields. - I have worked in home technical support, resolving incidents in communication services, and sales of technological devices for household use. - I have handled escalations related to banking transactions, taken payments, and reviewed back-office documentation. - My responsibilities also included managing payment platforms, providing advice on account movements, and assisting customers with internet network activation.
  • C
    Client Services Representative
    Jan 2016 - Dec 2021 (6 years)
    As a bilingual agent, I have gained extensive experience in various fields. I have worked in home technical support, resolving incidents in communication services, and sales of technological devices for household use. I have handled escalations related to banking transactions, taken payments, and reviewed back-office documentation. My responsibilities also included managing payment platforms, providing advice on account movements, and assisting customers with internet network activation. I have been responsible for reviewing and tracking orders for products and services purchased by customers. Throughout all these roles, my focus has been on delivering exceptional service and effective solutions, showcasing my abilities as a versatile bilin
Education verified_user 0% verified
  • E
    C1 English Level Certificate
    EF English First
    Dec 2022
  • U
    Maestría en educación
    Universidad Complutense de Madrid
    Jan 2020 - Aug 2022 (2 years 8 months)
  • Universidade de Caxias do Sul
    Portuguese and English Degree
    Universidade de Caxias do Sul
    Jan 2017 - Dec 2017 (1 year)
  • C
    Bacherlor in English
    Corporación Educativa Uniminuto,
    Jan 2013 - Dec 2019 (7 years)
  • U
    Bachelor in English and Portuguese,
    UCS - University of Caxias do Sul
    Jan 2012 - Dec 2016 (5 years)
  • U
    Licenciatura en idioma extranjero inglés, Formación continua y educación para adultos
    UNIMINUTO Colombia
    Jan 2011 - Dec 2011 (1 year)