Ana Paula Luna
About
Detail
Virtual Assistant and Administrative Support
Miraflores, Provincia de Lima, Peru
Contact Ana regarding:
work
Full-time jobs
Starting at
USD8/hour
Résumé
Jobs
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- RVirtual AssistantReal State AgencyJan 2025 - Current (1 year 5 months)As a Virtual Assistant, I managed CRM operations using Go High Level and Copper, created and scheduled social media content, handled invoicing and client financing follow-ups, prepared and sent service agreements, documented processes through SOPs, and provided administrative and leadership support to ensure efficient daily operations. Additionally, I leveraged my digital marketing skills to generate engaging content and manage the company's social media accounts, enhancing our online presence and fostering client engagement. My experience in printing sales and marketing also contributed to a comprehensive understanding of market trends, allowing me to support sales development initiatives effectively. Furthermore, I developed marketing cam
- PBusiness Development RepresentativePalmIQSep 2022 - Jan 2025 (2 years 5 months)As a Business Development Representative, I identified and qualified B2B clients in English-speaking markets, effectively managing leads through various CRM tools to streamline the sales process. I coordinated sales meetings and supported the overall sales strategy and market analysis to drive growth. Additionally, I utilized my experience in candidate relationship management (CRM) by managing Salesforce and GoHighLevel platforms, which enhanced my ability to track client interactions and optimize lead management efforts. This integration of CRM tools not only improved our lead generation capabilities but also facilitated a more organized approach to sales development and technological solution sales. Furthermore, I leveraged my proficiency
Customer Service Agent public Remote experienceCox CommunicationsJan 2022 - Aug 2022 (8 months)As a Customer Service Agent at Cox Communications, I was responsible for handling customer inquiries, resolving technical and service-related issues, and delivering a positive client experience. I identified upselling opportunities by recommending relevant products and service upgrades based on customer needs, contributing to increased revenue and customer retention. Additionally, I utilized CRM tools to track customer interactions and ensure efficient service delivery. While data entry was not a primary focus of my role, I recognized its importance in maintaining accurate records; for instance, we provided monthly reports on each account to keep our team informed about customer status and needs, which ultimately enhanced our troubleshootin
Education
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- Bachelor in Business AdministrationUniversidad de PiuraJan 2023 - Current (3 years 5 months)
Awards
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- IIELTS Academic – Overall Band Score: 7.0Jan 2023
- BBusiness Mentoring and acceleration programJan 2021
- HHarvard Model United NationsJan 2019
- DDuke Model United NationsJan 2019
- EExcel Proficient Specialist ProgramJan 2017